Team Lead – Returns and Replacements

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Varsity Brands

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚽ Sports

📚 Education

🤝 B2B

💰 Private equity on 2025-04

Sports • Education • B2B

Varsity Brands is a company that elevates student experiences by providing products, programs, and events for schools, teams, and youth sports. Its two main divisions—BSN SPORTS and Varsity Spirit—supply customized uniforms, apparel, footwear, fanwear, equipment, facility branding, competitions, training camps, yearbooks, and school-partnership services (IMPACT) aimed at building school spirit and student success. Varsity Brands serves schools, clubs, and communities nationwide, focusing on youth athletics, cheer/dance, and school engagement initiatives that reach millions of students.

📋 Description

• Assist in training and staff development; demonstrate effective team training • Respond to questions from the team • Provide follow through to help resolve issues • Communicate team status and team issues to management (as necessary) • Identify and participate in process improvement opportunities

🎯 Requirements

• 2-3 years customer service experience preferred • 1-2 years at BSN Sports preferred • Proficient with Microsoft Office application proficiency (MS Excel, MS Word, MS Outlook, MS Teams) • Strong product knowledge • Demonstrated a high proficiency of SAP, QOE, MTS, CRM (Engage) order flow management, and Vendor B2B sites. • Team sports experience required • High School Diploma / GED; college degree (preferred)

🏖️ Benefits

• Comprehensive Health Care Benefits • HSA Employer Contribution/ FSA Opportunities • Wellbeing Program • 401(k) plan with company matching • Company paid Life, AD&D, and Short-Term Disability • Generous My Time Off & Paid Holidays • Varsity Brands Ownership Program • Employee Resource Groups • Access to Financial Coaching and member-owned Credit Union • St. Jude Partnership & Volunteer Opportunities • Employee Perks including discounts on personal apparel and equipment!