Peer Support Specialist

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🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $46.3k - $60.2k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Vaya Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1972

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Vaya Health is a North Carolina-based organization that manages services for individuals with behavioral health issues, including mental health and substance use disorders, intellectual and developmental disabilities (I/DD), and traumatic brain injuries (TBI). The organization provides Medicaid services tailored for these populations, focusing on a person-centered approach that connects members to the necessary care and support for their unique health and wellness goals. Vaya Health emphasizes collaboration across various care areas to ensure comprehensive support for its members, fostering healthier communities across the region.

📋 Description

• Conduct in-reach, engagement, education, and support activities for adults with serious mental illness or serious and persistent mental illness • Inform members/recipients about community-based mental health services and supported housing options, including tenancy support and rental assistance • Educate members/recipients about Medicaid, Special Assistance, North Carolina State Plan services, and state-funded services • Meet minimum daily and monthly in-reach, transition, diversion, and informed decision-making requirements • Maintain the in-reach caseload and ensure each person receives a Peer Support Specialist visit before 90 days • Coordinate face-to-face meetings with members/recipients and guardians regarding integrated supported housing • Assess interest in supported housing and explain its benefits and financial aspects • Facilitate and accompany members/recipients on site visits to permanent housing • Explore and address concerns of members/recipients who decline or are uncertain about supported housing • Review housing preferences and provide linkage to ongoing in-reach and available housing supports • Document all activities and track in-reach outcomes, refusals, and lack of responses • Participate in North Carolina state-level training, information sessions, and committees related to the Transitions to Community Living Initiative • Coordinate with Transition Coordinators, care management, and other Vaya departments to support smooth transitions and address barriers • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED required • 1–2 years of experience working with the MH/SU population • NC Certified Peer Support Specialist certification required • Knowledge of recovery methods and person-centered thinking • Good customer service skills • Ability to establish respectful relationships with people with disabilities and their families • Ability to interact professionally and effectively with upset or disagreeing individuals • Strong trust-building, rapport, and communication skills • Knowledge of human services laws, regulations, and policies helpful • Knowledge of Medicaid and Special Assistance benefits, clinical services, community supports, and supported housing • Ability to express ideas clearly and concisely orally and in writing • Ability to work effectively as a team member and under the direction of the Peer Support Specialist Manager • Must reside in North Carolina or within 40 miles of the North Carolina border • Must comply with confidentiality and protected health information requirements, including HIPAA and 42 CFR Part 2 • Must complete required confidentiality training and sign a confidentiality statement • Must be able to perform the stated visual, physical, sedentary, lifting, and concentration requirements

🏖️ Benefits

• Overtime compensation eligibility • Home-based/remote work arrangement • Training in Assertive Engagement, Motivational Interviewing, Active Listening Skills, RENEW Transition Model, and other relevant methods after hire • Equal opportunity employer