Group Patient Care Director – North Atlantic

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🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $84.9k - $127.4k / year

⏰ Full Time

🔴 Lead

👔 Director

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VCA Animal Hospitals

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

👥 B2C

Healthcare • B2C

VCA Animal Hospitals is a nationwide network of veterinary hospitals and support services focused on companion animal health. With over 1,000 local VCA hospitals across the United States and a support office in Los Angeles, VCA provides clinical care, internships, continuing education, and regional leadership for veterinarians, technicians, and hospital staff. The company emphasizes professional development (750+ courses referenced), industry-leading practices (e. g. , wellness plans and clinical stances), and operates as part of the Mars, Inc. family. VCA serves pet owners directly through its hospital network and related services.

📋 Description

• Lead and mentor credentialed veterinary technician and assistant teams across multiple hospitals • Ensure consistent delivery of high-quality medicine and enhance patient safety • Elevate the client experience and influence patient outcomes • Improve associate retention and drive hospital performance • Develop top talent and optimize clinical workflows • Implement and uphold current medical standards and best practices in patient care • Educate and mentor hospital teams on advanced medical practices, client communication, and safety protocols • Review medical records and hospital processes for case management and ethical standards • Evaluate and advise on medical equipment needs and strategy • Foster an inclusive, collaborative, and psychologically safe environment • Represent Patient Care Associate needs and perspectives in group-level discussions • Partner with field leadership to drive initiatives, manage resources, and integrate new hospitals • Support hiring, onboarding, and retention of veterinary technicians and assistants • Develop and support training programs for Patient Care Associates • Promote Veterinary Technology as a career path and VCA as a workplace for growth

🎯 Requirements

• Associate or Bachelor’s degree • Minimum of 6 years of experience as a credentialed veterinary technician or in veterinary nursing • Minimum of 3 years of supervisory or leadership experience • Experience with adult learning, presenting, or public speaking is required • Graduate of an AVMA-accredited veterinary technology program • Active license in good standing • Strong leadership, communication, and interpersonal skills • Proven ability to mentor and develop talent • Proficiency with electronic medical records (EMR) and Microsoft Office • Excellent problem-solving and organizational abilities • Collaborative mindset and ability to work effectively in a team-based environment • Ability to travel up to 75% of the time to various VCA hospitals and support offices

🏖️ Benefits

• Medical, dental, and vision benefits • Paid vacation and sick days • 401(k) • Generous employee pet discounts • Competitive compensation • Comprehensive benefits package