Ambulatory Access Manager – Specialty Departments

🔥 12 hours ago

🏈 Alabama, Florida, +13 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $83.1k - $128.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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VCU Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

VCU Health is an academic medical center dedicated to advancing medicine and improving community health. With over 800 physicians across 200 clinical specialties, it offers a wide range of services including cancer care, heart and vascular services, neurosciences, orthopaedics, pediatrics, emergency care, and telehealth. VCU Health integrates cutting-edge technology and clinical expertise to make medical advancements a reality. It operates various hospitals and comprehensive care centers, including the VCU Medical Center in Downtown Richmond and the Children's Hospital of Richmond. VCU Health also emphasizes research and clinical trials to push the boundaries of what's possible in medicine.

📋 Description

• Provides strategic and operational leadership for the Specialty Access function • Leads and supervises Access Optimization Specialists and Design Specialists, providing coaching, performance management, workload assignment, and professional development • Drives workflow optimization for specialty departments, including scheduling design, electronic health record configuration, and operational standardization • Collaborates with specialty department leaders, clinical leadership, and Ambulatory Operations to assess needs, remove barriers, and support specialty-specific access strategies • Monitors service level achievement, workload distribution, and operational performance metrics • Participates in system and process design reviews, identifies improvement opportunities, initiates redesign efforts, and ensures change adoption • Supports expansion and optimization of electronic health record scheduling functionality, including self-scheduling, ticket scheduling, decision-tree logic, appointment request workflows, and provider templating • Provides specialty-specific consultations and subject-matter guidance • Maintains SOPs, role guides, documentation, and knowledge resources for continuity, onboarding, and organizational learning • Aligns specialty access initiatives with enterprise access goals and long-term sustainability • Leads organizational change efforts, stakeholder engagement, workflow adoption, and reinforcement of enterprise access practices

🎯 Requirements

• To be considered for the role, you must permanently reside in Alabama, Arkansas, Florida, Georgia, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia • Bachelor’s degree in Business, Finance, Health Information Management or related field • Minimum of five (5) years of experience in healthcare operations with familiarity in Epic scheduling workflows and access tools • Minimum of three (3) years of direct management experience in an operational or technical environment • Demonstrated ability to lead teams, manage priorities, and guide workflow and process improvement initiatives • Strong communication and facilitation skills, with ability to drive alignment across departments • Ability to lead organizational change and ensure compliance with access standards • Periods of high stress and fluctuating workloads may occur • May be exposed to high noise levels and bright lights • May have periods of constant interruptions • Prolonged periods of working alone • Lifting/Carrying (0-50 lbs.) • Push/Pull (0-50 lbs.) • Sitting, Walking, Standing • Manual dexterity (eye/hand coordination) • Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking • Able to handle multiple priorities and adapt to frequent change