Customer Experience Service Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Vector Security

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

🔐 Security

👥 B2C

🤝 B2B

💰 $450M Debt Financing on 2019-06

Security • B2C • B2B

Vector Security is a provider of residential and commercial security solutions that designs, installs, and monitors alarm systems, video surveillance, smart-home automation, and fire & life-safety systems. The company offers professional installation, 24/7 monitoring, mobile app control, and local branch support for homeowners and businesses, plus managed network and physical security services. With decades of experience, Vector Security serves both individual consumers and regional/national commercial customers.

📋 Description

• Contact customers about trouble notifications and attempt to resolve issues or schedule service across phone, email, chat, social media, and SMS • Switch between communication channels during a single interaction when needed • Answer customer questions, make account updates, and resolve customer concerns • Escalate calls to technical support or schedule service visits when necessary • Document all interactions accurately on customer accounts • Coordinate scheduling of inspection work orders, including fire, CO, and annual recurring inspections • Review and research accounts based on trouble notifications from ADC, Alarmnet, Uplink, and related systems • Support field service technicians as needed • Discuss referral programs, new products, and service offerings • Receive inbound residential and commercial customer communications while meeting quality standards and real-time first-call resolution goals • Create, update, and close CRM cases • Schedule service work orders • Place accounts into no-response or on-test status • Handle account questions, requested reports, documents, research, and customer or site information updates • Educate customers on proper system use and maintenance • Assist cancellation callers by offering solutions and additional services to minimize attrition • Review open work orders and make outbound calls, emails, texts, and chats to identify and resolve potential issues • Meet individual call metrics to increase service levels

🎯 Requirements

• High School diploma or equivalent • 1-2 years of relevant customer service or scheduling experience • Effective and professional customer communication skills • Written and verbal communication skills across telephone, email, chat, and text • Ability to make sound decisions and be accountable for decisions • Ability to use deductive reasoning and negotiate acceptable resolutions • Proficiency with company-specific CRM and scheduling systems after training • Basic technical ability to understand and explain necessary customer steps • Must complete ADC Technician Certification training within 90 days • State licenses and technical certifications as needed to access customer accounts • Ability to work from home without distraction using Vector-provided equipment

🏖️ Benefits

• Competitive compensation with incentive eligibility • Medical, dental and vision coverage • Company paid life and AD&D insurance • Company paid short- and long-term disability • Voluntary benefit products • 401k retirement savings plan • Flexible Spending Account • Paid time off • Tuition reimbursement • Employee Assistance Program (EAP) • Remote work arrangement • Vector-provided equipment