Fundraising Implementation Specialist

Job not on LinkedIn

🔥 1 minute ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏄 California, Colorado, +18 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $55.9k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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📋 Description

• Deliver fundraising-focused implementation services across Keela and Raisely • Onboard new customers into Keela CRM/donor management and/or Raisely fundraising • Launch donation forms and campaigns • Migrate and validate donor contact, donation, and fundraising data • Provide fundraising strategy-enabled configuration, training, and consulting • Manage and implement new clients and their data across both platforms for 40+ customers simultaneously • Develop deep product knowledge and stay current on features, enhancements, and fundraising best practices • Lead end-to-end fundraising implementations, including donation form setup, campaign configuration, peer-to-peer and event fundraising setup, payment processor support, troubleshooting, integrations, and workflow setup • Manipulate and transform data sets to improve customer data quality and organization • Provide consultative setup, calls, and email follow-up • Manage expectations and deliver high-quality solutions on time and within scope • Convey customer feedback and fundraising-specific pain points to product teams • Collaborate across Services, Customer Success, and Sales to coordinate execution and ensure smooth handoffs

🎯 Requirements

• 2+ years of experience in software implementation, project management, customer engagement, and/or fundraising operations • Experience supporting or implementing fundraising tools (donation forms, campaigns, CRMs) is strongly preferred • Proficient in Excel, with mastery of data manipulation and analysis for accurate imports, exports, and reporting • Experience providing technical and customer support through email and calls • Excellent written and verbal communication skills • Excellent organizational skills with the ability to multitask • Ability to work independently and meet deadlines • Familiarity with Google Suite, Slack, and Salesforce is a bonus • Tech savvy and able to learn and manage multiple software tools • Customer service, troubleshooting, and problem-solving skills

🏖️ Benefits

• US employees are eligible for open or paid discretionary time off • 11 days of public holidays • Extra 2-week end-of-year company holiday shutdown • Generous paid sick leave • Remote-first work arrangement • Support for learning new skills • Conference or course tickets • Robust medical, dental, vision, disability, and life insurance coverage • 4% retirement match • Canada: 4 weeks paid leave plus 11 days of public holidays • Canada: Extra 2-week end-of-year company holiday shutdown • Canada: Generous paid sick leave

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