Expert Business Analyst, Salesforce

🔥 24 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $102.3k - $142.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🌐🕵️ Salesforce Analyst

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Veradigm®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

⚕️ Healthcare Insurance

💰 $75M Post-IPO Debt - Veradigm on 2025-06

Healthcare • SaaS • Healthcare Insurance

Veradigm is a healthcare technology company that provides cloud-based clinical, financial and data solutions for providers, payers and life-sciences organizations. Its offerings include electronic health records, practice management, revenue cycle services, e-prescribing, data exchange and APIs, real-world data and evidence platforms, analytics for quality and risk adjustment, and patient engagement tools — all delivered via a connected Veradigm Network to support care delivery, payer operations and research.

📋 Description

• Lead analysis for complex, multi-system initiatives such as quote-to-cash, professional services delivery and customer lifecycle, from problem framing through go-live • Frame unclear business problems, evaluate solution options and tradeoffs, and recommend a path forward to business and technology leaders • Own the end-to-end view of cross-system processes and data flows, including system dependencies, data ownership and integration impacts across Salesforce, Zuora, Kantata, Gainsight and Boomi • Define and maintain the business analysis practice, including requirements standards, templates, definition of ready and documentation conventions in Jira and Confluence • Mentor and coach Business Analysts; review their work, raise the quality of user stories and acceptance criteria, and help them grow • Partner with Product Managers, architects and engineering leads to shape roadmaps, break initiatives into epics and stories, and sequence delivery • Facilitate senior stakeholder sessions across Sales, Finance, Professional Services, Customer Success and Marketing, including resolving conflicting requirements across teams • Ensure intake, prioritization and backlog readiness work across the portfolio • Bring data, business impact and risk to prioritization decisions, and push back on incomplete, conflicting or low-value requests • Identify recurring process gaps and system issues across the portfolio, and propose improvements that reduce manual work and technical debt • Lead the analysis side of UAT, release readiness and change management for major releases

🎯 Requirements

• Bachelor’s degree in Business, Information Systems or a related field, or equivalent experience • 8+ years of business analysis experience with enterprise business applications • 5+ years of hands-on business analysis on Salesforce, such as Sales Cloud, Service Cloud, or CPQ • Track record leading analysis for large, cross-functional, multi-system initiatives • Experience defining or improving business analysis standards and practices across a team • Experience mentoring or coaching other Business Analysts • Strong understanding of integration concepts, data mapping and system dependencies • Deep experience in Agile Scrum environments, including writing user stories and acceptance criteria • Hands-on experience with Jira and Confluence • Advanced process mapping skills, such as BPMN, swimlane diagrams, Visio, or Lucidchart • Proven ability to influence executives and senior stakeholders without direct authority • Excellent written and verbal communication skills • Salesforce Business Analyst, Administrator or Consultant certifications preferred • Experience with Zuora, Kantata, Gainsight, Marketing Cloud or other SaaS business applications preferred • Hands-on experience with middleware such as Boomi or MuleSoft preferred • Deep experience with quote-to-cash, revenue operations, professional services or customer success processes preferred • SQL or reporting skills for data analysis and validation preferred • Healthcare technology or regulated-industry experience preferred • CBAP, PMI-PBA or Certified Scrum Product Owner (CSPO) certification preferred • Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada • Visa sponsorship is not offered for this position

🏖️ Benefits

• Holidays • Vacation • Medical insurance • Dental insurance • Vision insurance • Company-paid life insurance • Retirement savings • Tools and flexibility to bring the best version of themselves to work • Professional development opportunities

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