Learning and Development Consultant

Job not on LinkedIn

🕒 5 days ago

⛰️ Colorado, New Jersey, +1 more states – Remote

⛰️ Colorado – Remote 🏖️ New Jersey – Remote 🤠 Texas – Remote

💵 $78.5k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Verizon

WebsiteLinkedInAll Job Openings

10,000+ employees

📡 Telecommunications

👥 B2C

🏢 Enterprise

💰 $2.3G Post IPO debt on 2025-08

Telecommunications • B2C • Enterprise

Verizon is a multinational telecommunications company that provides wireless, broadband, and network services to consumers, businesses, and government customers across the United States and globally. It operates mobile networks, fixed-line and fiber-optic broadband, and offers related products and services through retail locations and digital channels, while emphasizing innovation, community engagement, and employee development.

📋 Description

• Architect and ensure the integrity and performance of Verizon’s Learning Agent technology and Digital Front Door platform • Validate and optimize AI agent performance, including chatbots, assistants, and dynamic interfaces • Manage and curate RAG-ready knowledge bases, metadata taxonomies, and digital content pipelines • Engineer feedback loops, telemetry monitoring, and analytics dashboards to identify data drift, inaccuracies, hallucinations, and broken API integrations • Support the evolution of the Digital Learning Center UI/UX and automated intake funnel using APIs, webhooks, and prompt engineering • Develop reporting models and KPI dashboards tracking click paths, resolution times, completion, NPS, behavioral changes, and learning ROI • Collaborate with People Leaders, design studios, and technical stakeholders across agile sprint teams • Establish KPIs, evaluation frameworks, and analytics pipelines for learner engagement, skill acquisition, and business impact • Conduct quantitative and qualitative learning evaluations to isolate impact, calculate financial ROI, and optimize interventions • Execute the strategy, lifecycle, and implementation of executive analytics dashboards and learning data portals

🎯 Requirements

• Bachelor's degree or four or more years of work experience • Four or more years of relevant experience, demonstrated through work and/or military experience or specialized training • Experience in evaluation data analytics and/or learning operations • Current HR and/or Learning & Development experience • Experience in digital learning platforms and digital transformation • Willingness to travel up to approximately 25% of the time • Experience in data modeling, statistical analysis, and business intelligence reporting • Experience with SQL/API protocols, data evaluation methodologies, AI-augmented systems, and LLM integration • Project management skills and knowledge of process design principles such as Six Sigma • Ability to leverage real-time analytics for learning design and effectiveness • Experience presenting complex technical models and performance outcomes to senior leadership • Technical acumen in predictive modeling, machine learning applications in L&D, and automated data pipeline optimization • Experience scaling enterprise-wide operations and transitioning human teams toward agent-assisted learning experiences • Experience applying Lean Six Sigma process design principles • Experience in change management methodologies

🏖️ Benefits

• Medical, dental, and vision insurance • Short- and long-term disability insurance • Basic and supplemental life insurance • AD&D insurance • Identity theft protection • Pet insurance • Group home and auto insurance • Matched 401(k) savings plan • Up to 8 company-paid holidays per year • Up to 6 personal days per year • Paid parental leave • Adoption assistance • Tuition assistance • Other incentives • Potential premium pay, including overtime, shift differential, holiday pay, and allowances • Up to 15 days of vacation per year for newly hired employees, increasing with additional service • Remote work from home • Occasional in-person trainings and meetings

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