Director of Service Delivery

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Vero Networks

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📡 Telecommunications

🛍️ eCommerce

👥 B2C

💰 Venture Round on 2024-09

Telecommunications • eCommerce • B2C

Vero Networks is a broadband service provider offering fast, reliable, and affordable fiber internet to both residential and business customers. The company emphasizes a simple pricing model with no contracts or hidden fees, aiming to enhance online experiences through effective customer service and high-speed internet. With a focus on seamless streaming and complete home WiFi, Vero Networks aims to deliver satisfactory internet services that meet the needs of its users.

📋 Description

• Manage a high-performing team responsible for the end-to-end delivery of complex fiber infrastructure projects • Champion a culture of accountability and continuous improvement • Identify, bid management & contract negotiation with environmental, OSP engineering, and OSP construction vendors • Project management of multiple projects including establishing project schedules and maintaining project budgets • Oversight of environmental, OSP engineering/construction firms, project reporting and rapid resolution of project roadblocks • Act as a primary operational partner for key accounts • Responsible for high-stakes client relationships and leading critical project communications • Validation and approval of vendor invoices • Serve as a strategic technical lead for OSP operations • Support build cost estimates and delivery timelines for the sales team • Drive operational maturity by designing and refining scalable processes

🎯 Requirements

• 10+ years of operational leadership experience in high-stakes environments • Proven ability to lead, coach, and retain high-performing internal teams • Executive-level written and verbal communication skills • Comprehensive knowledge of the end-to-end project lifecycle, including utility engineering • Strong planning skills and ability to develop detailed project schedules • Development, management, and demonstrated command and control of large capital budgets • Thorough understanding of fiber network cost structure • Understanding of fiber engineering and documentation standards • Strong background in Google Suite (Sheets, etc.), Google Maps, Google Earth, Smartsheet

🏖️ Benefits

• Paid life insurance • Short-term disability insurance • Paid medical plans • PTO • Holidays • Dental and vision options • 401(k) with match