Customer Care Specialist II

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Verra Mobility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Verra Mobility is a global leader in smart transportation solutions, dedicated to creating safer and smarter communities through cutting-edge transportation technologies. The company partners with local governments, school districts, and commercial fleets to deliver integrated systems that enhance mobility, safety, and road efficiency. Verra Mobility's offerings include safety enforcement solutions, parking solutions, and commercial fleet management, serving a diverse range of clients such as municipalities, school districts, commercial fleet operators, and rental car companies. With a presence in over 15 countries and extensive partnerships with leading toll authorities and municipalities, Verra Mobility is committed to driving the future of smart mobility by connecting people, technology, and data seamlessly across the mobility ecosystem.

📋 Description

• Provide information and services to rental car customers regarding tolls or violations incurred during their rental • Provide one-stop resolution and education on products and services • Provide account information and status • Solve product- or service-related problems • Process payments • Deliver a positive, professional, empathetic, customer-focused experience • Navigate multiple computer applications and use online resources to provide accurate information • Develop and maintain product, process, and technical knowledge • Communicate effectively with different audiences • Document customer interactions clearly and concisely

🎯 Requirements

• High School Diploma or GED equivalent • 2+ years of customer service experience, including a minimum of 1 year of inbound call center experience in a fast-paced environment • Proficiency with Windows-based applications, including Office and Outlook • Minimum typing speed of 30 words per minute • Strong interpersonal skills and ability to interact with varying personalities • Must demonstrate reliability and dependability, including schedule adherence and attendance • Flexibility to work any shift between 8:30 AM and 8:30 PM EST Monday-Friday and 10 AM to 5 PM Saturday • Bilingual Spanish is a plus

🏖️ Benefits

• Dedicated training program with career growth opportunities • Equal Opportunity Employer