Director, Program Management

🔥 13 hours ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🔴 Lead

📋 Program Manager

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Verra Mobility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Verra Mobility is a global leader in smart transportation solutions, dedicated to creating safer and smarter communities through cutting-edge transportation technologies. The company partners with local governments, school districts, and commercial fleets to deliver integrated systems that enhance mobility, safety, and road efficiency. Verra Mobility's offerings include safety enforcement solutions, parking solutions, and commercial fleet management, serving a diverse range of clients such as municipalities, school districts, commercial fleet operators, and rental car companies. With a presence in over 15 countries and extensive partnerships with leading toll authorities and municipalities, Verra Mobility is committed to driving the future of smart mobility by connecting people, technology, and data seamlessly across the mobility ecosystem.

📋 Description

• Establish strategic direction, priorities, governance, and success measures for a complex enterprise program • Serve as a senior partner to external and internal leadership • Represent the enterprise in external stakeholder engagements • Anticipate and address emerging program, stakeholder, and business challenges • Provide executive leadership with assessments, recommendations, and options on critical decisions, risks, and opportunities • Lead a portfolio of interconnected workstreams across multiple business and functional organizations • Establish operating models, ownership, decision rights, escalation paths, dependencies, and accountability • Drive alignment across senior functional leaders and resolve enterprise-level conflicts • Establish and maintain program governance, executive steering, reviews, decision forums, and escalation mechanisms • Oversee program scope, schedule, budget, quality, resources, risks, dependencies, and contractual commitments • Hold workstream leaders accountable for deliverables, milestones, financial targets, and commitments • Own program-level risk and issue management, recovery strategies, and corrective actions • Oversee budgets, forecasts, expenditures, resource requirements, and financial exposure with Finance and functional leaders • Evaluate and communicate enterprise impacts of scope, schedule, resource, and external commitment changes • Assess program health, challenge assumptions, and intervene directly when required • Ensure alignment with government contracts, statements of work, service levels, policies, regulations, and stakeholder obligations • Partner with Legal, Commercial, Finance, Security, and Compliance to mitigate contractual, regulatory, financial, and reputational exposure • Maintain controls, documentation, approvals, and evidence for compliance and audit readiness • Lead contract changes, escalations, remediation, audits, and corrective action plans • Lead executive program reviews, steering committees, escalations, and strategic planning discussions • Communicate complex and sensitive matters with clarity, precision, discretion, and judgment • Synthesize program information into concise executive communications • Navigate sensitive contractual, organizational, operational, and stakeholder matters confidentially • Influence senior leaders and cross-functional stakeholders without direct authority • Maintain credibility and composure during high-pressure program matters

🎯 Requirements

• Bachelor’s degree in business, program management, public administration, technology, engineering, or a related field, or equivalent relevant experience • 12+ years of progressive program, project, or business leadership experience, including responsibility for large-scale, highly complex, cross-functional programs • Demonstrated experience leading strategic, high-visibility programs with significant enterprise, financial, operational, contractual, and reputational impact • Proven ability to operate effectively with senior executives and serve as a trusted advisor to internal and external leadership • Exceptional written and verbal communication skills, including synthesizing complex information and tailoring messaging for executive, external stakeholder, technical, and operational audiences • Exceptional judgment and discretion managing confidential, politically sensitive, contractual, or high-risk matters • Strong executive presence and ability to communicate difficult messages, influence decisions, resolve conflict, and establish alignment • Significant experience managing programs governed by government contracts, public-sector requirements, or highly regulated contractual environments • Advanced expertise in scope, schedule, budget, financial management, resource planning, risk, dependency, governance, and change control • Strong understanding of contractual requirements, statements of work, service-level commitments, acceptance criteria, compliance obligations, and audit requirements • Ability to lead within a highly matrixed organization and drive accountability without direct reporting authority • Strong business acumen and ability to evaluate decisions through operational, contractual, financial, stakeholder, and enterprise perspectives • Exceptional organizational discipline, attention to detail, judgment, and follow-through • Ability to move between strategic leadership and detailed execution • PMP, PgMP, or comparable program management certification preferred • Experience with state, local, municipal, transportation, public safety, tolling, mobility, or other government entities preferred • Experience leading technology-enabled programs involving software, infrastructure, operational services, integrations, data, or regulatory compliance preferred • Experience leading escalations, service recovery, contract change, remediation, or transformation initiatives preferred • Experience in a PMO, enterprise transformation, or portfolio management environment preferred