Manager, Member Services

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 26 days.
• No salary listed.

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Versant Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🤝 B2B

Healthcare Insurance • B2B

Versant Health is a company that delivers vision benefits and vision care coverage to organizations and members across the United States. It works with employers (commercial/third-party), government programs (Medicare & Medicaid), and provider networks to expand access to eye care. Versant operates a fully automated optical eyewear manufacturing lab, supports credentialed eye care providers through a Provider Resource Center, and publishes member education resources. Brands mentioned under the holding company include Davis Vision and Superior Vision; the organization emphasizes accessible, high-quality vision care rooted in choice, value, and care.

📋 Description

• Manage the Member Service team, including selection, training, development, coaching, counseling, and performance management • Conduct resource planning to maximize productivity • Implement quality programs aligned with organizational objectives • Partner with the Director of Operations to meet goals and develop performance strategies • Analyze KPI performance and ensure objectives are met • Drive continuous process improvements for service levels, cost reduction, and quality • Identify training needs, support ongoing training, and measure results • Ensure the Supervisor manages day-to-day MSR operations, schedule adherence, and system protocols • Provide continuing education on benefits, answer questions, and resolve problems • Participate in research, implementation, and testing of technology to improve call center efficiency • Adhere to federal, state, and local regulations, company policies, privacy requirements, HIPAA, and security procedures • Participate in required training and educational activities • Perform other duties as assigned

🎯 Requirements

• Bachelor's Degree required • An equivalent combination of education and experience will be considered in lieu of a bachelor's degree • 3+ years of experience in a call center environment required • Management experience in a call center environment required • Experience with call center telephony software required • Proficiency with Microsoft Office Suite required • Experience in a healthcare, insurance, and/or account management work environment preferred • Ability and willingness to travel as required • Compliance with HIPAA, privacy, confidentiality, and data security requirements • Ability to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time • Ability to occasionally walk and reach with hands and arms • Ability to frequently lift and/or move up to 20 pounds

🏖️ Benefits

• Equal employment opportunities without regard to protected characteristics • Reasonable accommodations for individuals with disabilities • Training and educational activities • Professional affiliation or organizational requirement maintenance activities • Supportive culture • Leadership development and growth environment

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