Coordinator, Visa Operations – Enrollment

Job not on LinkedIn

🕒 August 21

🇺🇸 United States – Remote

💵 $50k - $55k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Verto Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

✈️ Travel

💼 Consulting

📦 Logistics

💰 $28.9M Series A - Verto Education on 2021-12

Travel • Consulting • Logistics

Verto Education is a provider of first-year, study-abroad college programs that lets students begin their undergraduate education overseas for one to three semesters in locations including Argentina, Czech Republic, England, Italy, and Spain. In partnership with the University of New Haven, Verto delivers accredited courses that award college credit transferable to 60+ U. S. partner institutions and offers pathways with guaranteed admission at select schools, plus mentoring, cultural immersion, expeditions, and financial-aid support for students and families.

📋 Description

• Educate families on the student visa process through educational materials, phone, email, Zoom, and large-scale live virtual webinars • Communicate clearly and effectively with students and families across all communication channels • Provide exceptional service and timely responses • Create and maintain systems and processes for student-centric visa applications • Drive adherence to visa requirements and reduce student attrition • Participate in process improvement activities as the department scales • Process large volumes of paper materials, including mail merges, application checks, and physical shipping • Maintain reporting on student progress toward obtaining visas • Maintain accurate student records, notes, and CRM data • Serve as the subject matter expert on student visa application options, deadlines, timelines, and required materials • Coordinate with admissions, onboarding, marketing, student financial services, on-site teams, and consulates • Maintain compliance with privacy, confidentiality, and other applicable policies • During visa-operation off-peak periods, conduct outreach to prospective and current students and families • Audit student records and update Salesforce • Prepare and review pre-departure materials • Respond to student and family inquiries throughout the pre-departure lifecycle • Assist with processes for new programs, products, and improvements • Assist with live event coordination • Perform other assigned duties

🎯 Requirements

• Fluency in English • Ability to work remotely • Able to travel at least 4–6 weeks per year • Must be based in the US and work on a time zone within 1 hour +/- those in the continental US (GMT -8 through GMT -3) • Legal right to work in the United States; Verto Education is unable to sponsor visas • One to three years of student or customer service experience • Excellent verbal and written communication skills • Ability to provide verbal and written information with clear process instructions • Ability to present highly complex information in one-on-one and group settings • Self-motivated and self-directed • Excellent problem-solving skills; ability to investigate and analyze information and draw conclusions • Exceptional attention to detail and record-keeping • Ability to follow completed multi-step processes • Strong computer skills, including Google Suite and Microsoft Suite, Excel, Word, and PowerPoint • Ability to work independently in a fast-paced environment while balancing multiple priorities • Bachelor's degree preferred • Experience working with student and parent populations preferred • Experience with study abroad operations or student visas a plus • Experience with Salesforce or another relational CRM is a plus

🏖️ Benefits

• 100% remote first organization • Unlimited vacation + Bank Holidays • Uncapped sick time • Medical, dental, & vision insurance • Fully funded Short and Long-Term Disability, and Life Insurance • Paid Parental Leave • 401K • Opportunity to grow in a fast-moving, impact-driven organisation • Mission-driven organisation reimagining higher education • Globally-minded, international environment • Exposure to cross-functional teams (academics, operations, student life)