Operations Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

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JOLT

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

JOLT is a company that provides free, fast, and clean electric vehicle (EV) charging solutions. Its services aim to simplify EV ownership by offering 7 kWh of free charging daily, powered by 100% Aussie-certified GreenPower. JOLT provides fast DC charging options compatible with CCS2 or CHAdeMO connectors, enabling 45 km of charge in just 15 minutes. The company also offers a range of solutions including JOLT Plus and fleet solutions, with a focus on partnerships with government and businesses. JOLT integrates advertising opportunities in digital out-of-home and in-app environments, and is committed to working towards a zero-emission future with communities and governments. The JOLT App provides users with information on charger availability and allows users to start or end charging sessions easily.

📋 Description

• Troubleshoot and triage hardware issues with JOLT EV charging stations using electrical and systems knowledge • Monitor asset performance and remotely troubleshoot faults through key operating systems • Manage EV maintenance activities, including raising work orders, coordinating third-party maintenance contractors, monitoring job completion, and ensuring timely maintenance • Serve as the escalation point for customer service calls and tickets • Resolve customer complaints and inquiries related to EV charging stations • Conduct pre-commissioning duties and commissioning checks before chargers go live • Liaise with suppliers and vendors to ensure units are in stock and meet installation specifications • Monitor unit functionality and check for damage during delivery • Refine operating procedures and processes to improve installation and user experiences • Use AI to automate and improve operational processes • Collaborate with cross-functional teams to improve operational efficiency and customer satisfaction

🎯 Requirements

• Bachelor's degree or equivalent in a technical or engineering field • 1–3 years of experience with electrical or technical hardware systems • Proven product support experience with remote troubleshooting • EV-specific knowledge advantageous • Working proficiency with AI tools such as Claude for troubleshooting research, documentation, reporting, and process improvement • Excellent communication skills • Ability to manage contractors efficiently • Proficiency in interpreting technical O&M manuals • Ability to self-learn and work independently and in a team under pressure • Strong problem-solving skills and attention to detail • Passion for green energy and transport electrification • Applicants must be authorized to work in the United States • JOLT is unable to provide visa sponsorship for this role

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Long-Term Disability • 401(k) • Parental Leave • Reasonable accommodation support during the application or interview process • Inclusive and accessible workplace