General Manager, B2B Marketplace – VP

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Vetcove

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

📦 Logistics

🏭 Manufacturing

🍽️ Food & Beverage

Logistics • Manufacturing • Food & Beverage

Vetcove is a purchasing platform specifically designed for veterinary clinics, allowing them to consolidate and streamline their ordering processes from various suppliers. The platform enables users to compare prices, check inventory, and manage orders from a single interface, significantly reducing the time and effort spent on procurement tasks. Vetcove is free for veterinarians, with revenue generated from corporations to support its operations. The service is trusted by over 19,000 veterinary hospitals and provides tools for price comparison, order history review, and managing vendor relationships. The aim is to simplify and enhance the purchasing experience for veterinary practices, ensuring cost effectiveness and efficiency.

📋 Description

• Own the performance and operations of Vetcove's Clinic Purchasing Platform • Lead and develop two experienced managers responsible for Account Management and Customer Experience, overseeing a combined organization of approximately 15 customer-facing professionals. • Partner with Product, Engineering, Sales, Marketing, and Operations to prioritize customer needs and drive cross-functional initiatives. • Gather customer and market feedback to help inform commercial strategy, product direction, and long-term investment decisions. • Review and provide guidance on executive-facing customer materials, including proposals, business reviews, strategic plans, and performance updates. • Continuously improve the processes, metrics, and operating rhythms used by the Account Management and Customer Experience organizations. • Conduct regular business reviews with your managers to evaluate account health, identify opportunities and risks, and ensure teams are executing against priorities. • Travel up to 25% to meet with enterprise customers for strategic planning sessions, business reviews, and executive relationship building.

🎯 Requirements

• Bachelors Degree • 8+ years of account management, relationship-based sales, or similar experience • Previous people management responsibilities, including experience managing managers or leading teams through other leaders • Proven experience managing complex enterprise relationships • An eagerness to be involved in the details of ongoing projects, despite a high-level role & title • Strong attention to detail and project management skills • Interest in data and more quantitative problem solving • Ability to adapt quickly and manage many concurrent responsibilities • Expertise in Excel, PowerPoint, and Word • A positive attitude and team-based mentality; excellent collaboration skills • Comfortability in a fast-paced environment

🏖️ Benefits

• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events