Vet Clinic Support Associate

🕒 June 24

🇺🇸 United States – Remote

💵 $50k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vetcove

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

📦 Logistics

🏭 Manufacturing

🍽️ Food & Beverage

Logistics • Manufacturing • Food & Beverage

Vetcove is a purchasing platform specifically designed for veterinary clinics, allowing them to consolidate and streamline their ordering processes from various suppliers. The platform enables users to compare prices, check inventory, and manage orders from a single interface, significantly reducing the time and effort spent on procurement tasks. Vetcove is free for veterinarians, with revenue generated from corporations to support its operations. The service is trusted by over 19,000 veterinary hospitals and provides tools for price comparison, order history review, and managing vendor relationships. The aim is to simplify and enhance the purchasing experience for veterinary practices, ensuring cost effectiveness and efficiency.

📋 Description

• Support existing Vetcove users by responding to inquiries via live chat, email, and phone in a timely manner • Troubleshoot issues quickly and explain scenarios and solutions clearly • Handle daily and weekly administrative responsibilities, including proactive account management, item issue reports, item reviews, and credit approvals • Work cross-functionally with engineering, partner, and corporate teams on feature requests and tool enhancements • Work with vendor and industry partners to streamline communication and alerts between systems • Continuously develop and expand processes to streamline support workflows • Engage with veterinary professionals regarding purchasing decisions and processes through the Vetcove platform • Support users through live chats, phone calls, emails, internal discussion boards, and platform demos

🎯 Requirements

• 1 year of relevant, customer facing work experience • 2 Year Associates Degree or 4 Year College Degree • Excellent written and verbal communication skills • Experience in chat support preferred • Patience and compassion when handling difficult situations • Ability to adapt quickly and manage many concurrent responsibilities • A strong desire to learn and help our customers succeed • A positive attitude and one-for-all team mentality and excellent collaboration skills • Tech/start-up work experience is a plus but not required • Knowledge of Intercom and/or experience with other chat platforms is strongly preferred • Legally authorized to work in the country for which you are applying • Employment contingent upon successful completion of a background check • Unable to sponsor work visas at this time

🏖️ Benefits

• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events • Bonus