Veterinary Clinic Support Associate

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Vetcove

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🏪 Marketplace

🤝 B2B

Marketplace • B2B

Vetcove is a purchasing platform specifically designed for veterinary clinics, allowing them to consolidate and streamline their ordering processes from various suppliers. The platform enables users to compare prices, check inventory, and manage orders from a single interface, significantly reducing the time and effort spent on procurement tasks. Vetcove is free for veterinarians, with revenue generated from corporations to support its operations. The service is trusted by over 19,000 veterinary hospitals and provides tools for price comparison, order history review, and managing vendor relationships. The aim is to simplify and enhance the purchasing experience for veterinary practices, ensuring cost effectiveness and efficiency.

📋 Description

• Support existing Vetcove users by responding to user inquiries via live chat, email, and phone in a timely manner • Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner • Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more • Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools • Work with vendor and industry partners to streamline communication and alerts between systems • Help to continuously develop and expand processes in order to streamline support workflows

🎯 Requirements

• 1 year of relevant, customer facing work experience • 2 Year Associates Degree or 4 Year College Degree • Excellent written and verbal communication skills • Experience in chat support preferred • Patience and compassion when handling difficult situations • Ability to adapt quickly and manage many concurrent responsibilities • A strong desire to learn and help our customers succeed • A positive attitude and one-for-all team mentality and excellent collaboration skills • Tech/start-up work experience is a plus but not required

🏖️ Benefits

• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events