
201 - 500 employees
🏥 Healthcare
💼 Consulting
📦 Logistics
Healthcare • Consulting • Logistics
VetsEZ is a company specializing in digital transformation within the federal sector. It provides solutions such as PMO (Project Management Office), software solutions, and data solutions to its clients. VetsEZ is actively involved in securing and managing large contracts, such as a 5-year, $158M contract for Community Care Development, Security, and Operations (CCDSO) Support Services, and a 5-year, $415M contract for Health Middleware and Data Management (HMDM) DevSecOps Support Services. The company also supports the Veterans Affairs (VA) through prescription drug monitoring programs and other health data management services. VetsEZ focuses on leveraging technology to improve healthcare and data management for federal clients.
🔥 4 minutes ago
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201 - 500 employees
🏥 Healthcare
💼 Consulting
📦 Logistics
Healthcare • Consulting • Logistics
VetsEZ is a company specializing in digital transformation within the federal sector. It provides solutions such as PMO (Project Management Office), software solutions, and data solutions to its clients. VetsEZ is actively involved in securing and managing large contracts, such as a 5-year, $158M contract for Community Care Development, Security, and Operations (CCDSO) Support Services, and a 5-year, $415M contract for Health Middleware and Data Management (HMDM) DevSecOps Support Services. The company also supports the Veterans Affairs (VA) through prescription drug monitoring programs and other health data management services. VetsEZ focuses on leveraging technology to improve healthcare and data management for federal clients.
• Provide centralized technical assistance to healthcare facilities, vendors, developers, and integration partners using deployed interoperability services • Troubleshoot EHR, HIE, FHIR, API, interface, connectivity, configuration, onboarding, and data-exchange issues • Work with users and technical stakeholders to define issues, identify root causes, and coordinate solutions across engineering, onboarding, testing, and platform teams • Maintain knowledge-base articles, troubleshooting procedures, known-issue records, and resolution guidance • Document defects, fixes, configuration changes, and recurring issues to support operations and continuous improvement • Provide technical guidance and onboarding support • Perform validation testing to confirm issue resolution and system readiness • Take on additional tasks and responsibilities as needed to support team objectives and ensure project success
• Bachelor’s degree and 7+ years of related experience in technical support, systems integration, healthcare IT, or a related field • Experience troubleshooting healthcare interoperability services, including EHR integrations, HIE connections, FHIR services, APIs, or interfaces • Ability to diagnose connectivity, configuration, and data-exchange issues and identify root causes • Experience documenting and tracking technical issues, defects, resolutions, and support procedures • Strong communication skills and the ability to explain technical issues and solutions to users, vendors, and technical teams • Ability to work independently, coordinate across teams, and guide others through complex support issues • Experience supporting facility or vendor onboarding for healthcare data-exchange services • Experience using remote support software, IT help desk systems, and knowledge-base tools • Experience supporting Department of Veterans Affairs healthcare systems or other federal Health IT programs • U.S. Citizenship is required • All selected candidates must successfully complete a background check • Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position • Sponsorship is not offered
• Medical/Dental/Vision • 401k with Employer Match • PTO + Federal Holidays • Corporate Laptop • Training Opportunities • Remote Opportunity
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