Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🎸 Mississippi – Remote

🎸 Mississippi – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VetsEZ

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

VetsEZ is a company specializing in digital transformation within the federal sector. It provides solutions such as PMO (Project Management Office), software solutions, and data solutions to its clients. VetsEZ is actively involved in securing and managing large contracts, such as a 5-year, $158M contract for Community Care Development, Security, and Operations (CCDSO) Support Services, and a 5-year, $415M contract for Health Middleware and Data Management (HMDM) DevSecOps Support Services. The company also supports the Veterans Affairs (VA) through prescription drug monitoring programs and other health data management services. VetsEZ focuses on leveraging technology to improve healthcare and data management for federal clients.

📋 Description

• Manage daily HIE operations, staffing coordination, schedules, and service delivery priorities • Lead help desk services, user assistance, ticket triage, account support, and service-request management • Coordinate production incidents, monitoring escalations, root-cause follow-up, and user communications • Manage handoffs with technical service providers for advanced support and after-hours monitoring • Monitor service levels, operational risks, support trends, and improvement actions • Maintain operating procedures, support knowledge resources, and recurring performance reports • Take on additional tasks and responsibilities as needed to support team objectives and ensure project success

🎯 Requirements

• Bachelor’s degree in business, health administration, information systems, or a related field • 8+ years of relevant experience • Experience managing healthcare IT operations, application support, or managed technology services • Experience leading help desk activities and coordinating incident and service-request processes • Ability to manage service levels, operational reporting, vendors, and cross-team escalations • Understanding of clinical application access, user support, and sensitive information handling • Strong planning, customer communication, troubleshooting coordination, and process improvement skills • HIE, EHR, or clinical portal operations experience • ITIL, PMP, or comparable service management credential • Experience transitioning healthcare implementations into ongoing operations • U.S. Citizenship is required • All selected candidates must successfully complete a background check • Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position • Candidate must reside within the continental US • Required travel to Mississippi

🏖️ Benefits

• Medical/Dental/Vision • 401k with Employer Match • PTO + Federal Holidays • Corporate Laptop • Training opportunities • Remote Opportunity