Warranty Customer Care Representative

🔥 1 minute ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $16 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VF Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1899

🏭 Manufacturing

👗 Fashion

🛒 Retail

Manufacturing • Fashion • Retail

VF Corporation is a global leader in branded lifestyle apparel, footwear, and accessories, with a diverse portfolio of iconic brands including The North Face, Vans, and Timberland. The company is committed to sustainability and innovation in its operations and products, aiming to enhance the performance and style of its offerings.

📋 Description

• Act as the first level of support for consumer inquiries and target one-contact resolution • Evaluate warranty claims for replacement, repair, or credit eligibility • Track customer and product information and communicate with customers through resolution • Serve consumers via inbound phone, email, live chat, text messaging, social media, marketplace, and warranty channels • Build rapport with consumers and resolve complex customer issues through research and available resources • Place orders on behalf of consumers and recommend additional products • Offer solutions and alternatives for returns or cancellations • Maintain accurate records of customer interactions and resolutions • Assist with new-hire training and cross-training • Participate in training sessions and team meetings • Meet or exceed call-handling, customer-satisfaction, and resolution-rate metrics • Identify consumer behavior trends and share feedback with team members and leaders • Contribute to continuous improvement of customer-service processes • Support VF’s growth-mindset culture, vision, and values • Provide support to consumers and the organization as needed

🎯 Requirements

• 0–2 years of experience and professional achievements • One year of experience preferred • Proven customer service experience, preferably in a contact center environment • Reliable, high-speed internet • Excellent verbal and written communication skills • Strong problem-solving abilities and attention to detail • Ability to handle high call volumes and work in a fast-paced environment • Proficiency in customer service software, databases, and tools • Strong interpersonal skills and customer-centric attitude • Capacity to learn and retain information • Distraction-free workspace • Ability to use a keyboard/computer with a phone headset • Ability to work overtime as needed • Flexible schedule, including peak seasons, extended hours, weekends, and some holidays

🏖️ Benefits

• Additional compensation awards may include an annual incentive plan, sales incentive, or commission potential • Benefits programs, including medical plan options • Reasonable accommodations for qualified individuals as required by applicable law