Partner Success Manager

Job not on LinkedIn

🕒 June 25

🌵 Arizona, California, +2 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote ☕ Washington – Remote

💵 $85k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Via

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📣 Marketing

eCommerce • Marketing

Via is a company that focuses on changing the way customers and eCommerce businesses build relationships through its mobile marketing tools. Initially, it began by assisting businesses in increasing their online visibility and engagement through software solutions, and later evolved into a conversational commerce platform designed to facilitate direct communication between businesses and customers on their preferred devices and networks.

📋 Description

• Own the success of transportation systems in your partners' cities, serving as the primary point of contact for executive city and agency leadership • Act as a trusted advisor to partners, helping translate their operational realities and community needs into concrete service improvements and revenue opportunities • Build deep, long-term relationships with partners by identifying pain points, providing solutions, and recognizing opportunities for service growth • Analyze service performance data on a daily, weekly, and long-term basis to deliver actionable recommendations that improve quality, efficiency, and growth • Negotiate complex, multi-year contract renewals and service expansions that increase year-on-year revenue across your portfolio • Advocate internally for your partners, championing new products and capabilities that expand the size and scope of their services

🎯 Requirements

• 4+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company • Quantitatively inclined and data savvy; you draw quick, insightful conclusions from complex data sets and turn raw numbers into clear, actionable recommendations • An entrepreneurial relationship builder who stays calm and considered in politically sensitive, high-stakes situations • A reliable self-starter with a growth mentality; you thrive in fast-paced environments and aren't deterred by setbacks or pivots • An excellent team player who views success as a collective effort and takes pride in mentoring others while delivering as a strong individual contributor.

🏖️ Benefits

• Free medical plans • 401K matching