Implementation Operations Manager

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Vida Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Vida Health is a company committed to improving health outcomes for various physical and mental health conditions, including diabetes, obesity, depression, and hypertension. They offer personalized, human-led care combined with digital technology to manage and treat these complex conditions. Vida Health partners with employers, health plans, and consultants to provide comprehensive health solutions. Their services include video chats and text-based messaging with healthcare providers, and they utilize machine learning and synced devices to personalize member care. They focus on significant cost savings and improved health outcomes for cardiometabolic conditions, guaranteeing results and offering up to 100% of fees at risk for both physical and mental healthcare.

📋 Description

• Execute Client Success-led initiatives, documenting processes, action plans, statuses, issues, resolutions, and client questions/responses • Track current and new client details as an ongoing reference source • Align internal stakeholders and drive progress on client-facing deliverables and issue resolutions • Map client data to internal schemas, run test loads, and perform QA for high-quality, error-free ingestion • Monitor SLAs, maintain operational dashboards, and resolve pipeline issues quickly • Support file configurations, launch readiness, and platform tooling enhancements within the Client Command Center • Onboard client files through GCS and Fivetran into dbt models, including canonical mapping, eligibility matching, and fill-rate QA • Load and process healthcare files including labs, claims, and pharmacy data via secure SFTP • Collaborate with Engineering to validate ingestion pipelines and surface file anomalies • Source and align program-configuration requirements with Product and Account Management stakeholders • Update operational tables and maintain changelogs for rule configuration changes • Implement billing workflows using Google Sheets, dbt, and SQL transformations • Configure pricing, billable items, engagement rules, and grace periods based on contract requirements • Validate end-to-end setup using dashboards and raw data pipelines • Deploy optimized program rules using custom Python scripts and Firestore • Partner with QA to validate member onboarding logic • Coordinate with Product, Client Success, Engineering, and Analytics on launch-related workflows • Communicate with technical and non-technical stakeholders • Participate in continuous improvement of tooling, templates, and SOPs • Serve as liaison to Client Success partners including Marketing, Reporting/Analytics, Product, and Engineering • Optimize workflows to increase efficiency, reduce manual effort, and scale repeatable processes

🎯 Requirements

• Bachelor’s degree in a quantitative, technical, or business field, or equivalent experience • 3+ years in data operations, analytics, health tech, or technical implementation • Experience in digital health, health plans, employer benefits, or B2B SaaS client onboarding • Familiarity with healthcare data types: eligibility, claims, pharmacy, lab, and prior authorization • Experience turning contract terms into system configuration, such as billing, SLAs, or performance guarantees • Experience working in a HIPAA-regulated environment with sound handling of protected health information • Past working examples of using scripting languages such as Python to automate and execute tasks is a major bonus • Critical thinking skills and ability to analyze data, identify gaps and risks, and create and implement recommendations for improvement • Ability to work independently or in a team environment with an ownership mentality • Organized and able to manage multiple tasks and apply good judgment in resolving complex, cross functional issues • Must be authorized to work in the U.S.; Vida is unable to sponsor work visas • Must reside in or be able to work from a state where Vida is registered

🏖️ Benefits

• Equal Employment Opportunity and Affirmative Action employer • Reasonable accommodations for qualified individuals with disabilities and disabled veterans • Remote work arrangement • Vida is unable to sponsor work visas; authorized U.S. work required