Principal Product Manager, Member Experience

🔥 55 minutes ago

🇺🇸 United States – Remote

💵 $200k - $210k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Vida Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Vida Health is a company committed to improving health outcomes for various physical and mental health conditions, including diabetes, obesity, depression, and hypertension. They offer personalized, human-led care combined with digital technology to manage and treat these complex conditions. Vida Health partners with employers, health plans, and consultants to provide comprehensive health solutions. Their services include video chats and text-based messaging with healthcare providers, and they utilize machine learning and synced devices to personalize member care. They focus on significant cost savings and improved health outcomes for cardiometabolic conditions, guaranteeing results and offering up to 100% of fees at risk for both physical and mental healthcare.

📋 Description

• Own the vision and strategy for Vida's member experience and connect it to Vida 2.0. • Shape prioritization and make tradeoffs between near-term improvements and next-generation investments. • Set member experience OKRs and focus on measurable outcomes. • Lead competitive and market analysis and turn findings into product direction. • Own the member experience backlog and roadmap from prioritization through measurement. • Improve the core product, including home screen, logging, goal setting, content, and care team interactions. • Own bug triage and maintain a reliable, fast product. • Collaborate with Engineering and Design on delivery, velocity, and technical tradeoffs. • Translate client requests and stakeholder input into well-scoped product work. • Lead cross-functional launches with Clinical, supporting care delivery, medication management, and coaching workflows. • Own engagement, retention, churn, activation, and NPS metrics. • Analyze product data using SQL, Looker, and PostHog. • Build and maintain member experience dashboards and establish a data review cadence. • Design, run, and interpret A/B, personalization, and intervention experiments. • Define success metrics, size opportunities, and identify the most important member journey problems. • Plan and conduct user research, including moderated testing, concept validation, and prototype testing. • Synthesize behavioral data, research, clinical input, client needs, and competitive analysis. • Build empathy for members through storytelling and advocacy. • Drive alignment with senior stakeholders across Clinical, Customer Success, Marketing, and executive teams. • Coordinate with Client and Provider product groups and Marketing on enrollment, re-engagement, and lifecycle messaging. • Set product quality standards and raise the craft of surrounding product managers.

🎯 Requirements

• Bachelor's degree at a minimum. • 10+ years of product management experience, including 5+ years owning consumer or patient-facing digital products. • Proven record of measurably improving engagement, retention, or activation at scale, both through what you shipped and through the strategy you set. • Strong hands-on analytics skills, including writing SQL and fluency in product analytics tools such as Looker, PostHog, Amplitude, or similar. • Knowledge of advanced experiment design and analysis. • Experience owning a product's whole lifecycle, from discovery and scoping through shipping, measuring, and iterating, while setting its long-term direction. • Experience influencing executive and company-level decisions without formal authority. • Experience with personalization, recommendation systems, or AI/ML-powered product features. • Exceptional writing and communication skills for explaining complex strategy and data to executives, clinicians, engineers, and clients. • Comfort working in a fast-moving, ambiguous environment where you define the problem and solve it. • Healthcare or digital health experience preferred. • Familiarity with behavioral design frameworks preferred. • B2B2C product background preferred. • Experience with React Native or mobile app development workflows preferred.