PCI Compliance Specialist, PDS Program

🔥 0 minutes ago

🌽 Illinois, Texas, +1 more states – Remote

🌽 Illinois – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $16 - $18 / hour

⏰ Full Time

🟢 Junior

🚔 Compliance

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VikingCloud

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

📋 Compliance

💳 Fintech

Cybersecurity • Compliance • Fintech

VikingCloud is a leading cybersecurity and compliance company that focuses on predictive-to-prevent solutions. It provides businesses with a comprehensive, integrated platform for managing cybersecurity risks and compliance requirements. VikingCloud offers a wide range of services, including managed security services, threat detection and response, vulnerability scanning, penetration testing, endpoint security, network security, and digital certificates. Additionally, it specializes in PCI compliance and risk management, ensuring that organizations can safeguard sensitive data and maintain business continuity. VikingCloud is trusted by over 4 million businesses across 70 countries, employing advanced technologies and expert insights to stop cyber threats and improve risk mitigation strategies.

📋 Description

• Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets. • Guide users through the PCI-DSS compliance process with clear, step-by-step instructions. • Assist customers in accessing, navigating, and troubleshooting the online platform. • Resolve complex issues using knowledge bases, tools, and resources. • Collect, verify, and apply information to prioritize first-contact resolution. • Identify process-streamlining opportunities, recommend improvements, and escalate trends affecting efficiency or compliance. • Manage workload independently while maintaining productivity and accuracy. • Handle escalations and difficult conversations professionally. • Document customer interactions accurately in internal systems. • Achieve or exceed performance metrics, service levels, and quality expectations.

🎯 Requirements

• Minimum education: High school diploma or equivalent. • 1+ years of experience in a call center customer support role • Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook. • Collaborative, upbeat, and customer-focused • Clear communicator with active listening skills • Professional phone presence and soft skills • Detail-oriented and able to handle multiple tasks • Solid decision-making and problem-solving abilities • Availability during 9:00 am CT – 5:30 pm CT hours

🏖️ Benefits

• Bonus • Medical benefits • Dental benefits • Vision benefits • Other benefits