Client Services Specialist – Group Administration

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☕ Washington – Remote

☕ Washington – Remote

💵 $23 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Vimly Benefit Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

💼 Consulting

🏥 Healthcare

☁️ SaaS

💰 Venture Round on 2021-10

Consulting • Healthcare • SaaS

Vimly Benefit Solutions is a company that specializes in benefits administration technology and services. Their cloud-based platform, SIMON, provides an integrated solution for automating enrollment, eligibility, billing, and payment processes for a variety of customers including employers, brokers, carriers, and healthcare insurance trusts. The platform is designed to simplify and transform the complex world of employee benefits, offering paperless solutions to reduce workloads and improve efficiency. Vimly partners with a diverse range of customers such as association health plans, general agents, brokers, and third-party administrators, helping them manage plan management services, COBRA administration, compliance services, and more. With a commitment to exceptional service and client retention, Vimly Benefit Solutions positions itself as a leader in the benefits administration industry, focusing on innovation and transformative solutions.

📋 Description

• Serve as the Tier 2 contact for members, employer groups, brokers and internal teams • Own nine areas of group administration, including user access, new groups, renewals, terms and reinstatements, audits, broker management, reporting, trust meeting support and EDI support • Set up, change and remove Vimly platform access and troubleshoot login and permission problems • Set up new employer groups, including plan setup, SBS tagging and new plan document tagging • Process renewing groups and rolling renewals, updating plan and rate information • Process employer and group terminations and reinstate groups and members when coverage resumes • Audit new groups and renewals against source documents and correct errors • Maintain broker records and support broker commissions and case closing • Build recurring and ad-hoc reports in Excel and Cleaner Reports • Support ACA reporting and send compliance notices • Prepare trust meeting reports and materials, record action items and follow up on deadlines • Start manual carrier loads, review 834 suspensions and reconcile eligibility between SIMON and carriers • Keep detailed logs, documentation and audit trails in internal systems • Liaise between clients, brokers, insurance carriers and providers • Contribute to internal initiatives, process documentation and cross-functional projects • Help other departments with overflow work and special assignments • Report to the Manager, Client Services

🎯 Requirements

• High school diploma or GED required • Associate or bachelor's degree preferred • 1+ years in customer service, administrative support, operations or customer success • 1-2 years in benefits, eligibility, billing, and enrollment/Benefits Administration Experience • Advanced Microsoft Office skills, especially Excel (pivot tables, formulas, reporting) • Salesforce or another CRM (preferred) • Working knowledge of EDI 834 files or carrier eligibility feeds (preferred) • Strong math, analytical and problem-solving skills • Clear verbal and written communication with a professional tone • High accuracy, attention to detail and respect for confidentiality • Skill at managing large workloads, shifting priorities and firm deadlines while working remotely • Comfort with Teams, Zoom and shared drives • Strong interpersonal skills and a customer-first mindset • Organization and time-management habits that hold up under volume • Composure under pressure and in challenging conversations • High integrity and sound judgment • Self-motivation and willingness to learn and take on new responsibilities • Project management skills and comfort with changing processes

🏖️ Benefits

• Comprehensive bonus plan • Remote work arrangement

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