Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, Florida, +12 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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VIPdesk Connect

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

VIPdesk Connect is a customer experience company that combines advanced GenAI automation with skilled human agents to deliver branded, high-touch support across chat, voice, email, and social. With a legacy in luxury concierge service and over 25 years of experience, VIPdesk provides a platform-agnostic CX suite (CXAI, CXCare, CXInsights, CXConsult) that automates routine inquiries (50%+ resolution), integrates with major CRMs, and offers U. S. -based or offshore agent support. The company emphasizes secure, compliant enterprise deployments (SOC 2, GDPR, HIPAA-ready), rapid implementation, and measurable outcomes like improved CSAT and reduced costs.

📋 Description

• Represent a well-respected, leading online tuxedo rental company with expertise, positivity, and a can-do attitude • Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication. • Answer questions about product information, order placement, order and delivery status, product returns, policies, as well as provide website navigation, troubleshooting assistance, and handling escalated issues • Take ownership of issues and follow through to solve problems while exercising sound judgment, focusing on achieving resolutions • Convey excitement, authenticity, and a deep appreciation for the mission and values of the brand • Address questions about accounts, products, and services, as well as provide troubleshooting and website assistance. • Share insights on emerging customer trends and recommend process improvements. • Attend training and participate in cross-training opportunities to enhance skills and knowledge. • Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity. • Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.

🎯 Requirements

• At least a year of customer service experience • High school diploma or GED • Proficiency with Microsoft Office suite of applications; must be technically savvy • Effective communication skills, both written and verbal • Desire to learn and grow in a team environment with the ability to respond positively to change, embracing challenges • Home-office environment, internet connection, USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect remote office policies and maintenance requirements. • Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction • Able to successfully pass credit, criminal, and employment reference security checks where permissible by state and local regulations • While this is a work-from-home opportunity, you must currently reside in one of these states: AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI

🏖️ Benefits

• $300 Sign-On Bonus