Technical Customer Service Representative

Job not on LinkedIn

🔥 13 hours ago

🌵 Arizona, Florida, +12 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VIPdesk Connect

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

🤖 Artificial Intelligence

☁️ SaaS

Consulting • Artificial Intelligence • SaaS

VIPdesk Connect is a customer experience company that combines advanced GenAI automation with skilled human agents to deliver branded, high-touch support across chat, voice, email, and social. With a legacy in luxury concierge service and over 25 years of experience, VIPdesk provides a platform-agnostic CX suite (CXAI, CXCare, CXInsights, CXConsult) that automates routine inquiries (50%+ resolution), integrates with major CRMs, and offers U. S. -based or offshore agent support. The company emphasizes secure, compliant enterprise deployments (SOC 2, GDPR, HIPAA-ready), rapid implementation, and measurable outcomes like improved CSAT and reduced costs.

📋 Description

• Handle customer requests and interactions for VIPdesk Connect clients via phone, chat, and email, with phone as the primary channel • Represent a diverse lineup of products and brands committed to customer service excellence • Create positive customer touchpoints via phone, chat, email, and SMS using a friendly, respectful, and professional tone • Analyze information and provide accurate product troubleshooting and related support • Diagnose and resolve issues following best practices and guidelines • Assist with device installation, app setup, and configuration • Conduct initial troubleshooting and technical assistance, including network connectivity and device configuration • Escalate complex problems to higher support levels when necessary • Attend required training and meetings to stay current on brand, product, service, process, and policy information • Meet performance metrics including customer satisfaction, average handle time, quality, and productivity • Demonstrate social responsibility and support workplace diversity and inclusion initiatives

🎯 Requirements

• 1+ years of demonstrated experience and success in customer service • High School diploma or equivalent • Technical proficiency in problem-solving and troubleshooting • Working knowledge of desktop platforms and mobile devices • Ability to learn new technology quickly • Effective written and verbal communication skills • Ability to adjust communication style to customer demographics • Polite, friendly, and courteous demeanor with customers • Detail-oriented with a focus on quality and accuracy • Strong sense of urgency to meet goals • Ability to accurately document customer interaction details with limited errors • Ergonomically sound home-office environment conducive to taking customer calls • Internet connection, USB wired headset, dual monitors, router, modem, webcam, and computer system meeting VIPdesk Connect policies and maintenance requirements • Currently reside in Arkansas, Arizona, Florida, Georgia, Indiana, Kentucky, Maryland, North Carolina, New Mexico, Nevada, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, or Wisconsin • Experience in a virtual contact center environment preferred • Experience troubleshooting apps on both iOS and Android platforms preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Paid time off • Flexible spending accounts • Life insurance • Remote, work-at-home position • Ergonomically sound home-office environment • USB wired headset • Dual monitors • Router • Modem • Webcam • Computer system meeting VIPdesk Connect policies and maintenance requirements