IT Manager

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vireo Health, Inc.

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🏭 Manufacturing

🍽️ Food & Beverage

💊 Pharmaceuticals

💰 $23.5M Post-IPO Debt on 2021-03

Manufacturing • Food & Beverage • Pharmaceuticals

Vireo Health, Inc. is the leading science-focused, physician-led multi-state cannabis company. A part of Goodness Growth Holdings, Vireo is committed to providing best-in-class cannabis products and customer experiences. The company cultivates a wide variety of high-quality cannabis strains in environmentally-friendly facilities, manufactures pharmaceutical-grade cannabis products in state-of-the-art labs, and offers a full range of cannabis-based products for sale at 18 wholly-owned retail dispensaries and through hundreds of licensed third-party dispensaries.

📋 Description

• Own day-to-day operations of the Freshservice ticketing system • Triage and assign tickets across all markets • Monitor queue health and ensure timely resolution • Track unresolved and aging tickets • Identify recurring or underlying issues and drive root-cause resolution • Define, monitor, and report KPIs, metrics, and SLAs • Own weekly, monthly, and quarterly IT support reporting reviews • Expand and administer Freshservice's asset management module • Maintain accurate device and asset inventory across markets • Develop and improve IT support processes and workflows • Provide hands-on L2 troubleshooting across Microsoft 365, Intune/JAMF, networking, POS, and e-commerce systems • Resolve complex tickets and backstop IT Specialists • Supervise and provide technical guidance to the regional IT Specialist team • Serve as escalation point for complex Microsoft 365, device management, network, and security issues • Coordinate hiring, onboarding, and performance management for IT Specialist roles • Partner with the Director of IT on staffing plans, budget, and IT support roadmap • Support integration of new markets from M&A activity

🎯 Requirements

• 5+ years of IT support/infrastructure experience • 1–2 years in a lead or supervisory capacity • L2+ hands-on technical proficiency across Microsoft 365, Intune/JAMF device management, and networking fundamentals • Ability to troubleshoot TCP/IP, DNS, DHCP, and VPN issues • Hands-on experience administering Freshservice or a similar ITSM platform, including ticketing workflows, asset management, and reporting/analytics • Experience defining and tracking KPIs, SLAs, and operational metrics • Strong leadership, communication, and organizational skills • Ability to manage a distributed, multi-state team • Process improvement / operational excellence mindset • Comfortable overseeing support for POS and e-commerce platforms • Bachelor's degree or equivalent combination of education and experience • Typically requires a BS or equivalent combination of education and related experience • Flexibility to occasionally travel to Vireo locations within the state to provide on-site support

🏖️ Benefits

• Medical, dental, vision, and life insurance on the first of the month after you begin employment • Competitive additional benefits including HSA, FSA, Dependable Care, EAP services, etc. • 15 Days of accrued PTO • 2 Wellness Days • Volunteer Hours that will increase with tenure • 401k program with an employer match after six months of employment • Employee discounts • Paid time off • Opportunities for growth and professional contribution • Inclusive and collaborative workplace culture

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