Director of Client Implementation

🔥 12 hours ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $135k - $155k / year

⏰ Full Time

🔴 Lead

🛠️ Implementation Specialist

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Virtual Peaker

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

⚡ Energy

💰 $16.6M Series A on 2022-02

Consulting • Logistics • Energy

Virtual Peaker is a technology company specializing in providing a cloud-based, end-to-end platform for modern utilities to manage and optimize distributed energy resources (DERs). Their platform focuses on creating virtual power plants, enabling demand response programs, and enhancing grid resilience. They work with investor-owned utilities, municipal utilities, and cooperatives to leverage smart in-home devices and boost customer engagement. Virtual Peaker helps utilities modernize their grids through solutions like EV charging, incentive processing, and demand forecasting.

📋 Description

• Lead end-to-end implementation of new program and product launches for Virtual Peaker clients • Manage projects and team members to meet or exceed client expectations • Serve as a senior point of escalation for clients during implementation • Build trusted relationships with utility and program stakeholders • Manage, mentor, and grow a team of implementation managers • Set clear goals and provide regular feedback and coaching • Continuously improve implementation processes, playbooks, and documentation • Own implementation KPIs • Perform other duties as assigned that contribute to Virtual Peaker’s success

🎯 Requirements

• Bachelor’s degree from an accredited institution required • 7–10+ years of professional experience in implementation, client onboarding, or complex project delivery, including experience managing a team • Experience in program development and management, ideally within a B2B SaaS or technology environment • Understanding of utilities, clean energy and grid modernization issues, including DERs • Strong organizational skills, including project management, process design, and cross-functional coordination • Ability to travel as needed • Focused, proactive, and customer-centric • Strong EQ and comfort with ambiguity • Ability to thrive in a fast-paced environment

🏖️ Benefits

• Remote-work stipend • Equity • Full benefits medical, dental, vision, 401k • Generous vacation time, sick leave, and holidays • Collaborative workplace • Diverse and inclusive community