Product Operations Manager

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🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

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Virtuous

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤝 Non-profit

☁️ SaaS

🌍 Social Impact

Non-profit • SaaS • Social Impact

Virtuous is a software company focused on enhancing nonprofit organizations' donor engagement and fundraising capabilities. The company provides a comprehensive platform that includes a Nonprofit CRM, fundraising automation, marketing tools, and online giving solutions. Virtuous aims to make donor interactions more personal and effective through data-driven insights and real-time analytics. Additionally, it offers volunteer mobilization, business intelligence, and event management features to support various nonprofit teams. Virtuous is committed to helping organizations grow generosity and increase their impact in the community.

📋 Description

• You take confirmed defects and escalations and turn them into prioritized, reproducible work with real customer and business context attached. Engineers should open their queue and find clarity, not archaeology. • You run the pipeline that captures signal from support, CX, CSMs, sales, and customers into one structured place. Sharing feedback should be easier than not sharing it. • You build and tune the AI powered pipelines that enrich, tag, cluster, and summarize unstructured feedback into trackable work. • You see what nobody working a single ticket can see: which issues are actually the same issue, which recurring fix needs a permanent solution. • You and the PM rank customer facing work together by customer, business, and revenue impact. You bring the evidence and the ranking, and you are expected to have a view. • You make sure the work lands where it started. You help support close out escalated customers and grouped tickets with real answers. You own the weekly round up of improvements and fixes that feeds the changelog on the product hub. • PMs write the changelog posts and PMM approves them. You are the person who knows what is actually moving in your area week to week, so you make sure those connections happen and nothing ships silently. • You build the layer that gives CX and G2M a clear line of sight from customer input to shipped outcome. • You partner with CX and Revenue to run structured programs that generate high signal feedback by design. • You own the numbers that prove the loop works: time from signal to well defined input, signal quality, patterns converted into permanent fixes, customer satisfaction, and automation.

🎯 Requirements

• 5+ years working at the intersection of customers, product, and technology. Tier two, CX, solutions consulting, product ops, or product. • You have built AI enabled workflows yourself. You have written the prompts, tested them against reality, and shipped something people actually use. • You are energized rather than annoyed by messy input. A frustrated CSM note and a vague ticket are raw material to you, not noise. • You have real customer empathy and you are willing to get in the weeds. You fight for the customer and deeply understand their pain and jobs to be done. • You create structure where none exists and can ship a v1 in weeks, not quarters. • You write well. You can turn a messy customer story into something an engineer can act on without losing what mattered about it. • You are comfortable with ambiguity and you have a bias toward starting.

🏖️ Benefits

• Market competitive pay leveraging Carta data • Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.) • 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days • We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO • Supportive time off including paid volunteer days and company holidays • Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). • 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well) • We pride ourselves on Community and host exciting company outings and events.