Senior Consultant, Client Success

🔥 12 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $127.3k - $204.1k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Visa

WebsiteLinkedInAll Job Openings

10,000+ employees

💳 Fintech

💸 Finance

🏦 Banking

💰 Post IPO equity on 2016-10

Fintech • Finance • Banking

Visa is a global payments technology company that connects consumers, merchants, financial institutions and governments to enable electronic payments and commerce. It operates a worldwide card network for credit, debit and prepaid payments and provides payment processing, security and fraud-mitigation services, data analytics and value-added products for both consumers and businesses. Visa invests in next-generation payment solutions (including AI-driven commerce), supports financial inclusion initiatives through the Visa Foundation, and offers consumer card benefits and merchant services.

📋 Description

• Own the holistic post-sale Client Services relationship for applicable clients • Provide operational solutions supporting clients’ business growth • Partner with Visa clients to maximize benefits realization and value from Visa products through performance optimization • Work with Sales and Product Account Team members to drive Client Success outcomes aligned with the Sales Account Plan • Define and deploy client support and service implementation strategies, including automated tools and capabilities • Oversee implementation of newly purchased Visa products by coordinating Client and Visa teams • Ensure client operational goals and success metrics are understood • Execute Client Success Plans tracking client outcomes, product adoption, and performance • Drive initiatives to improve product adoption and use of Visa self-service tools • Monitor local market, payment processing, Visa solution, and technology trends to identify client solutions and sales leads • Establish relationships with Client Services and cross-functional subject matter experts to resolve complex issues and optimize client performance • Develop client education and training materials, including webinars, covering Visa Rules, mandates, releases, and upcoming changes • Lead periodic operational reviews with clients and Visa stakeholders • Serve as an escalation point for significant issues and major incident/crisis responses • Support cross-functional initiatives to improve client experience, efficiency, and productivity • Monitor client health and coordinate with specialist Visa teams to optimize client performance • Coordinate with global, regional, and in-market Client Success teams to maintain a 360-degree client view

🎯 Requirements

• 8 or more years of relevant work experience with a bachelor's degree, or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD), or 2 years of work experience with a PhD • Experience analyzing data and translating findings into actionable business recommendations • Experience communicating complex technical terms and/or processes in business language tailored to clients • Experience achieving results as part of an effective team across countries and time zones • Experience prioritizing and multi-tasking under deadlines • Experience representing technical and/or business issues and solutions to influence audiences at multiple organizational levels, including executives • Experience with payment industry trends, threats, competitors, and regulatory environments • Certifications or qualifications in Client/Customer Success, project management, or related areas of practice and expertise • Experience building client relationships, customer centricity, success planning, client engagement, proactiveness, and critical thinking • Experience building credibility and creating trust-based relationships with clients • Experience listening to and prioritizing customer needs to drive value realization and build trusted partnerships • Experience building measurable action plans to help clients achieve business goals and realize value from products/solutions • Experience communicating clearly and effectively with clients • Experience thinking ahead and taking action • Experience taking ownership over problems and finding creative solutions to complex problems • Digital fluency, including ability to work with Generative AI tools such as ChatGPT and Microsoft Copilot • Ability to travel 5–10% of the time

🏖️ Benefits

• Potential sales incentive payments (if applicable) • Bonus eligibility • Equity eligibility • Medical insurance • Dental insurance • Vision insurance • 401(k) • FSA/HSA • Life Insurance • Paid Time Off • Wellness Program • Remote position • Scheduled Visa office attendance may be required with notice