Customer Support Executive

Job not on LinkedIn

🕒 November 27, 2025

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Vishram International Services

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

💼 Consulting

B2B • Consulting

Vishram International Services is presented as a service-oriented, international company, but the only provided material is website/CSS and header/menu markup rather than business content. The available text appears to be a website template or site styling (contact strip, mega menu, partner button, responsive header) rather than product, service, or sector details. Based on the company name and the corporate website structure, it likely operates in professional services aimed at business customers, though the specific vertical (e. g. , logistics, finance, IT) is not specified in the material provided.

📋 Description

• Handle inbound calls, WhatsApp, and email inquiries regarding all VIS programs (education abroad, cultural exchange, hospitality jobs, workforce placements, etc.). • Make outbound calls to pre-screened leads to verify interest, explain program details, and guide them through the application process. • Provide information about program eligibility, documentation, timelines, and next steps. • Maintain polite, empathetic, and professional communication at all times. • Update candidate information in the CRM/ATS promptly after each interaction. • Follow up with candidates to ensure timely submission of documents and attendance at interviews or orientations. • Flag high-potential leads for senior recruiters for fast-tracking. • Use standardized pre-screening questions to verify eligibility (education, work experience, language skills, passport validity, relocation willingness). • Escalate qualified leads to recruiters or program managers. • Assist with logistics and communications for webinars, virtual fairs, campus drives, or job fairs. • Provide daily and weekly reports to the Recruitment Head / Operations Coordinator. • Track call volumes, follow-up rates, and candidate conversion progress across multiple VIS products.

🎯 Requirements

• Graduate or Diploma (any stream; hospitality, HR, or education background preferred). • 1–3 years of experience in call center, BPO, recruitment support, admissions counseling, or customer service. • Strong communication skills in English and Hindi (additional regional languages a plus). • Comfortable working across multiple time zones and product lines. • Good computer skills; able to work in Google Workspace, Excel, and CRM/ATS systems. • High patience, empathy, and problem-solving skills for handling candidate questions. • Excellent phone etiquette and empathy. • Ability to explain complex processes simply. • Attention to detail and record-keeping. • Adaptability to handle multiple programs simultaneously. • Strong follow-up and time management skills.

🏖️ Benefits

• Cell phone reimbursement • Internet reimbursement • Work from home