Customer Care Specialist I

🔥 2 minutes ago

🏄 California, Florida, +11 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Vitu

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🚘 Automotive

☁️ SaaS

🏛️ Government

💰 Series unknown on 2015-02

Automotive • SaaS • Government

Vitu is a technology company that provides end-to-end vehicle lifecycle and e-government solutions, connecting lenders, dealerships, remarketers, consumers and jurisdictions. Its platform and APIs support digital title & registration (including 50-state interstate processing and a National Title Exchange), electronic lien & title (ELT), accelerated title and payoff workflows, digital signatures, vehicle history and driver license inquiries (in select states), fleet registration compliance, and compliance training. Vitu emphasizes nationwide coverage, integrations for dealers and lenders, developer APIs, and security/compliance (SOC 1 Type II audit and approved NMVTIS data provider).

📋 Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner. • Receive and respond to customer requests via the inbound call queue and support ticketing systems. • Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern. • Provide Tier 1 support, solving standard and recurring issues with the customer's configuration such as password resets or answering basic questions about the solution. • May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction. • Apply appropriate internal and security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information. • Document customer inquiries, status, and resolution. • Work across teams when needed and follow up with customers to resolve issues satisfactorily.

🎯 Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus. • Proven customer support or client service experience. • Strong phone, email contact handling skills and active listening. • Familiarity with CRM systems and practices, preferred. • Customer orientation and ability to adapt/respond to different types of personalities. • Excellent communication and problem-solving skills. • Ability to multitask, prioritize, and manage time effectively. • Experience in title, registration, DMV, or dealership, preferred. • Technical support experience is preferred.

🏖️ Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA) • Generous PTO • Pet Insurance • Retirement Planning • ID Theft Insurance • Life and Disability Insurance • Commuter Benefits • Accident & Hospital, Critical Illness Insurance • Tuition Reimbursement