Customer Care Specialist II

🔥 9 hours ago

🇺🇸 United States – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vitu

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🚘 Automotive

🔌 API

☁️ SaaS

💰 Series unknown on 2015-02

Automotive • API • SaaS

Vitu is a technology company that provides end-to-end, digital vehicle lifecycle solutions connecting lenders, dealers, remarketers, consumers and government jurisdictions. Its platform and APIs power 50-state title and registration processing, electronic titling (e-titling) and the National Title Exchange (NTX), accelerated title and payoff workflows for dealers and lenders, electronic lien & title (ELT), digital signatures, VIN/NMVTIS reporting and secure payment solutions for jurisdictions. Vitu also offers fleet registration compliance, lender CMS products for title and payoff management, repossession workflows, compliance training, and developer APIs; the company is SOC 1 Type II audited and an approved NMVTIS data provider.

📋 Description

• Receive and respond to customer requests via the inbound call queue and support ticketing systems • Ask questions and actively listen to customers to understand issues, demonstrating respect and concern • Provide Tier 1 support and troubleshoot standard and recurring configuration issues • Provide one-on-one training for new and/or existing customers as needed • Apply security tools or processes (PIN, identifying information) to assess customer records or electronic information • Document customer inquiries, status, and resolution • Work across teams and follow up with customers to resolve issues satisfactorily • Determine problem source (hardware, software, user access) • Resolve issues where possible • Refer difficult or complex issues to internal technical experts or management • Develop and maintain positive customer relations • Respond to inquiries about company products, features, and services • Address fulfillment, billing, account management, technical, and configuration issues

🎯 Requirements

• 3 years' experience in Client Services, Support, or related functions in the technology or software industry • Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software) • High School Diploma/GED and 3 years of experience related to customer service OR any level degree or certification beyond HS diploma/GED + up to 1 year experience OR 5 years’ experience related to customer service • Automotive industry software support experience preferred • Contact Center Operations experience preferred (telecom, workforce management, forecasting, call monitoring, etc.)

🏖️ Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA) • Generous PTO • Pet Insurance • Retirement Planning • ID Theft Insurance • Life and Disability Insurance • Commuter Benefits • Accident & Hospital, Critical Illness Insurance • Tuition Reimbursement • Equal Employment Opportunity and reasonable accommodations