Patient Resource Coordinator

🔥 5 minutes ago

🌵 Arizona, Colorado, +25 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vivo Infusion®

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2022

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Vivo Infusion® is redefining infusion care with a personal touch, offering individualized and compassionate treatment for patients. The company focuses on providing exceptional outpatient infusion therapy services in a comfortable environment, working closely with physicians to ensure seamless care. With numerous locations across several states, Vivo Infusion® is committed to making high-quality, cost-effective infusion therapies accessible to a wider community, ensuring a convenient and supportive experience for patients.

📋 Description

• Support the Patient Services department and facilitate the infusion admission process • Collaborate with and support all Vivo Infusion departments • Assist callers as the first line of the escalation matrix • Schedule follow-up appointments to support continuity of care for existing patients • Review, organize, prioritize, and escalate calls and tasks in a timely manner • Answer a high volume of incoming calls • Provide immediate responses and resolutions to callers • Triage calls based on need and priority to the appropriate department • Research and review charts to provide accurate information • Maintain log notes to ensure continuity of care and communication • Perform data entry and accuracy audits • Document referral progress updates in the referral tracking program • Review daily and weekly schedules for scheduling • Store and locate patient records in appropriate file structures • Maintain knowledge of insurance contracts, formularies, and drug copay assistance program requirements • Follow and uphold HIPAA guidelines • Maintain working knowledge of referral tracking and EMR systems • Use Adobe Standard tools to compile, sort, and orient PDF documents • Manipulate Excel spreadsheets to sort, condense, and prioritize data • Communicate with insurers, referring office staff, patients, vendors, physicians, and internal and clinical staff • Coordinate with Patient Navigator, Medical Records Review, and Patient Resources teams regarding patient accounts, referrals, insurance, financial documents, prior approvals, and coordination of benefits • Use appropriate templates, naming conventions, formats, and email distribution lists for system notations and communications • Assist with projects as assigned • Update tracking systems and spreadsheets • Maintain patient records and confidentiality in the electronic medical record system • Attend required organizational, departmental, team, and performance meetings • Perform other duties as assigned

🎯 Requirements

• Minimum 1-2 years of related prior work experience required; proven competencies can take precedence over prior work experience • High School graduate or equivalent; associates or bachelor's degree preferred • Proficient at an intermediate level with Microsoft Outlook, Excel, Word, and Teams • Knowledge of Medicare and commercial insurance benefits, medical authorizations, and billing preferred • Knowledge of HIPAA and medical abbreviations and terminology preferred • Fluent in written and spoken English • Outstanding written, verbal, communication, and interpersonal skills • Experience supporting multiple managers and supervisors • Prior experience working with sensitive information and maintaining confidentiality • Must reside in one of the listed states at the time of employment • Travel may be up to 10% • Overtime and weekend hours may be mandatory during peak seasons and to meet business needs • Ability to perform essential duties satisfactorily, with reasonable accommodations available • Ability to regularly lift/move up to 10 pounds and occasionally up to 50 pounds

🏖️ Benefits

• Bonus Plan Target: 5% Annually (Based on performance) • Private Equity for the Greater Good - Company-wide Employee Ownership Program • Medical, Dental, Vision • HSA w/ Employer Contribution • Touchcare - Insurance Concierge Service • 401K with Match up to 4% • PTO: Accrual 3+ weeks PTO • PTO Rollover and PTO Donation Program • Wellness Reimbursement Program - $360 Annually • Employee Referral Bonus - Uncapped Bonus Potential • Tuition Assistance Program & Professional Association Reimbursement • Employee Assistance Program (Employer-provided) • Short & long-term disability (Employer-provided) • Life Insurance (Employer-provided) • Remote work from a home office • Opportunities for growth and advancement • Competitive benefits