RCM Collection Specialist

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Logo of Vivo Infusion®

Vivo Infusion®

501 - 1000 employees

Founded 2022

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Vivo Infusion® is redefining infusion care with a personal touch, offering individualized and compassionate treatment for patients. The company focuses on providing exceptional outpatient infusion therapy services in a comfortable environment, working closely with physicians to ensure seamless care. With numerous locations across several states, Vivo Infusion® is committed to making high-quality, cost-effective infusion therapies accessible to a wider community, ensuring a convenient and supportive experience for patients.

📋 Description

• Initiate collection follow-up of all unpaid or denied claims with appropriate payors • Research, appeal, and resolve claim rejections/denials • Review payments to ensure the accuracy of insurance payments and patient balances • Facilitate drug manufacturer co-pay assistance program for patient financial assistance • Respond to written Payor communications with appropriate action in a timely manner • Communicate payment trends or insurance denials that impact revenue • Thoroughly document all patient account communication using the provided practice management system • Correspond with patients regarding their insurance and payment responsibilities • Adhere to HIPAA and maintain patient records and confidentiality via the Electronic Medical Record System • Work remotely from a home office utilizing Vivo equipment from a secure network • Support Vivo Infusion's revenue cycle process and patient experience

🎯 Requirements

• 3 Years of healthcare professional billing experience • 2 years of accounts receivable and customer service experience • High school diploma or equivalent, required • 2 year of healthcare professional billing and accounts receivable experience, required • 2 year Infusion billing experience, preferred • Experience with R2 and WeInfuse programs a plus • Microsoft Word, Outlook, and Excel proficiency, required • Additional knowledge of insurance, accounting, medical billing, HIPAA, Medicare/Medicaid, medical abbreviations, and terminology, preferred • Excellent interpersonal and communication skills both written and verbal, required • Excellent attention to detail, required • Experience working in a remote capacity preferred • Must reside in one of the listed states at the time of employment • Ability to work Monday-Friday, 8:00 am - 5:00 pm • Ability to sit frequently and stand, lift and/or move up to 15 pounds infrequently • Excellent visual dexterity and manual dexterity • Proof of eligibility to work in the US may be requested

🏖️ Benefits

• Bonus Plan Target: 5% Annually (Based on performance) • Private Equity for the Greater Good - Company-wide Employee Ownership Program • Medical, Dental, Vision • HSA w/ Employer Contribution • Touchcare - Insurance Concierge Service • 401K with Match up to 4% • PTO: Accrual 3+ weeks • PTO Buy-back, PTO Rollover, and PTO Donation Program • Wellness Reimbursement Program - $360 Annually • Employee Referral Bonus - Uncapped Bonus Potential • Tuition Assistance Program & Professional Association Reimbursement • Employee Assistance Program (Employer-provided) • Short & long-term disability (Employer-provided) • Life Insurance (Employer-provided) • Opportunities for growth and advancement

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