Senior IT Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $104k - $150k / year

⏰ Full Time

🟠 Senior

💻 IT Support

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Viz.ai

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 Venture Round - Viz on 2023-12

Artificial Intelligence • SaaS • B2B

<Viz. ai> Viz. ai is an AI-driven healthcare software company that provides an enterprise care-coordination platform and clinical workflow tools powered by over 50 FDA-cleared algorithms. Its platform analyzes medical imaging (CT scans, EKGs, echocardiograms, etc. ) and other clinical data to auto-detect suspected diseases across neurology, cardiology, vascular, oncology, trauma, and radiology, delivering real-time alerts and automated assessments to accelerate diagnosis, streamline workflows, and improve patient outcomes. Viz. ai also partners with life sciences and medical device companies to build customized solutions and supports clinical research, deployment, and integration with cloud and hospital systems.

📋 Description

• Troubleshoot and resolve issues related to hardware, software, network connectivity, and enterprise applications. • Triage and manage incoming IT support tickets; escalate issues when necessary to appropriate teams. • Install, configure, and maintain computers, peripherals, and software for employees. • Support employee lifecycle processes including IT onboarding and offboarding (user provisioning, hardware setup, software deployment). • Manage user access and permissions across systems and applications, ensuring proper role-based access control. • Follow up with employees to ensure satisfactory issue resolution and maintain high levels of end-user satisfaction. • Collaborate with Security, Engineering, and Operations teams to ensure IT systems are secure, compliant, and aligned with organizational policies. • Implement and manage endpoint management tools (e.g., Intune, Jamf) to monitor and maintain device health and compliance. • Administer identity and access management tools such as Okta. • Contribute to IT documentation, process improvements, and internal knowledge base development.

🎯 Requirements

• 4-6 years of experience in an IT/SaaS company • Strong knowledge of Windows and macOS systems, networking fundamentals, and SaaS applications. • Hands-on experience with identity and access management (Okta) and endpoint management tools (Intune, Jamf). • Skilled in troubleshooting hardware, software, and network issues across distributed environments. • Familiarity with IT onboarding/offboarding, user provisioning, and asset setup. • Ability to work independently in a global work environment, prioritize tasks, and collaborate effectively with cross-functional teams. • Service-oriented mindset with a strong focus on user experience and issue resolution. • Adaptability in fast-paced environments with a proactive approach to process improvement. • Attention to detail and accountability in managing systems, documentation, and compliance. • Knowledge of cloud security best practices and infrastructure as code is a plus.

🏖️ Benefits

• medical • dental • vision • 401(k) • generous vacation • additional benefits to full-time employees