Service Desk Analyst, Level 2

Job not on LinkedIn

🔥 28 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Volaris Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2005

🤝 B2B

☁️ SaaS

💳 Fintech

B2B • SaaS • Fintech

Volaris Group is a company focused on acquiring and developing software businesses. They emphasize a long-term commitment to the companies they acquire, providing a supportive environment for local leaders while ensuring they maintain their unique cultures and relationships with customers. With a successful track record of hundreds of acquisitions, Volaris has not sold any of its portfolio companies, showcasing its dedication to fostering growth and innovation within the software industry.

📋 Description

• Provide business-to-business support for Wynne Systems products • Manage tickets and workload using the online ticketing tool • Resolve customer data issues and identify root causes behind recurring issues • Replicate and document bugs and partner with Development to drive tickets to resolution • Keep customers updated on progress • Create and maintain knowledge base articles • Support Level 1 Analysts with troubleshooting guidance and AI adoption • Analyze and resolve customer requests, including software queries, data correction, bug replication, and root cause analysis of recurring data issues

🎯 Requirements

• 1–3 years of Service Desk or technical support experience • 1–3 years of experience with Wynne Systems products, or comparable rental/ERP software • Excellent written and verbal communication skills • Ability to explain complex systems and ideas in clear, plain-spoken English • Strong analytical and problem-solving skills • Proven ability to coordinate cross-functional teams toward task completion • A tenacious, get-it-done attitude paired with a collaborative approach

🏖️ Benefits

• Remote work arrangement • Regular employment status