AVP, Salesforce CRM Product Owner

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🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $149.8k - $198.4k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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Voya Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

📋 Description

• Own and communicate the Salesforce CRM product vision, strategy, roadmap, and priorities • Represent stakeholder needs and make value-based trade-off and prioritization decisions • Translate business outcomes and user needs into epics, features, user stories, acceptance criteria, and release priorities • Lead discovery with business, end-user, operations, sales, marketing, service, data, and technology teams • Partner with Salesforce administrators, architects, developers, analysts, data teams, integration partners, vendors, and delivery partners to shape CRM solutions • Participate in agile ceremonies, backlog refinement, demos, reviews, testing, and release readiness • Define success measures, adoption goals, product KPIs, and value realization metrics • Support product launches, adoption, change management, training, communications, business readiness, and continuous improvement • Maintain relationships with senior business and technology stakeholders and communicate roadmap progress, decisions, risks, dependencies, and delivered value • Identify opportunities to simplify processes, improve data quality, reduce manual effort, increase productivity, and create personalized CRM experiences

🎯 Requirements

• Strong Salesforce CRM product ownership experience, including product vision, roadmap, backlog, prioritization, and measurable business outcomes • Deep understanding of CRM capabilities, user workflows, data quality, adoption drivers, and Salesforce applications across sales, service, marketing, operations, and client/advisor engagement • Ability to translate business strategy and user needs into product requirements, user stories, acceptance criteria, release plans, and value-based decisions • Experience working in agile delivery environments, including backlog refinement, sprint planning, demos, testing, release readiness, and iterative value delivery • Strong stakeholder management and communication skills across senior business and technology audiences • Ability to balance strategic product direction with practical execution and a scalable long-term Salesforce CRM roadmap • Experience partnering with Salesforce administrators, architects, developers, business analysts, integration teams, vendors, and delivery partners • Ability to use data, user feedback, adoption metrics, and product performance insights to evaluate impact and guide continuous improvement • Executive presence and consultative leadership style; ability to build trust, navigate ambiguity, resolve conflicts, and drive alignment in a complex matrixed organization • Salesforce certification such as Salesforce Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or Product Owner certification preferred • Bachelor’s degree or master’s degree in business, technology, product management, marketing, or related field, or equivalent work experience required

🏖️ Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day • Paid volunteer time — 40 hours per calendar year • Remote work arrangement • Reasonable accommodations for qualified individuals with disabilities