Client Relationship Manager, Health Plan

🔥 10 minutes ago

🗽 New York, Massachusetts, +2 more states – Remote

🗽 New York – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🌴 South Carolina – Remote

💵 $85k - $95k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 0%

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Voya Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

📋 Description

• Manage relationships with a portfolio of Health Plan customers across all stages of the customer lifecycle to maximize customer outcomes, satisfaction, and retention • Serve as a leader and mentor within the Health Plan team • Direct and coordinate internal teams, external vendors, and strategic partners to achieve customer objectives • Act as the primary liaison for the internal operational team on behalf of the customer • Retain clients and identify opportunities to expand solution adoption • Create and maintain strategic account plans • Define and track key success measures for customer solutions • Drive product adoption, customer growth, and business value through consultative and upselling capabilities • Advocate for customer needs through collaboration with Product and internal stakeholders • Serve as a trusted advisor and identify opportunities to help customers achieve business goals • Coordinate executive business reviews, leadership meetings, and strategic account planning activities • Facilitate customer meetings to review progress, business impact, adoption, and improvement opportunities • Maintain detailed account health plans • Lead customer escalations and facilitate communication and resolution • Conduct monthly account reviews and drive remediation plans • Execute change orders and customer enhancement requests • Lead annual Open Enrollment planning and execution activities • Manage team-wide and program-level initiatives, including process improvement and CRM best-practice documentation • Communicate complex business and technical concepts to internal and external audiences • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree required • 10+ years of experience in Customer Success, Account Management, Client Relationship Management, or related customer-facing roles • Proven success managing a portfolio of complex strategic customers with high visibility and business impact • Strong understanding of customer relationship management practices and customer lifecycle management • Solution-oriented mindset with the ability to work independently and leverage resources to resolve customer issues at a senior level • Excellent written, verbal, interpersonal, facilitation, and presentation skills • Ability to influence cross-functional teams and build credibility with executive-level stakeholders • Experience working in fast-paced environments requiring resilience, adaptability, and strong problem-solving capabilities • Master's degree preferred • Six Sigma, PMP, or other relevant professional certifications preferred • Industry experience within Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, and/or Business Process Outsourcing (BPO) environments strongly preferred • Experience supporting Health Plan customers and navigating complex enterprise client environments preferred

🏖️ Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day • Paid volunteer time — 40 hours per calendar year • Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives