Director, Operational Resilience

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🦌 Connecticut, New York, +3 more states – Remote

🦌 Connecticut – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🌴 South Carolina – Remote 🍑 Georgia – Remote

💵 $136.6k - $168.6k / year

⏰ Full Time

🔴 Lead

👔 Director

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Voya Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

📋 Description

• Lead implementation and ongoing evolution of Voya's enterprise Operational Resilience Framework • Develop and execute a multi-year roadmap to embed Operational Resilience across the enterprise • Establish governance structures, operating procedures, standards, and performance metrics • Monitor program maturity and recommend capability improvements • Develop partnerships across business, technology, risk, compliance, legal, cybersecurity, third-party risk, and operations functions • Build executive sponsorship and drive enterprise-wide adoption of Operational Resilience principles • Facilitate workshops, steering committees, governance forums, and decision-making sessions • Lead communication and change management activities • Influence outcomes across a highly matrixed organization without direct authority • Coordinate identification and governance of Important Business Services • Facilitate mapping of critical services and supporting dependencies • Identify vulnerabilities, recovery challenges, and resiliency gaps with subject matter experts • Maintain visibility into service interdependencies and associated risks • Facilitate impact tolerance recommendations and resilience objectives • Coordinate enterprise testing exercises and scenario-based assessments • Track findings, vulnerabilities, remediation activities, and program improvements • Report resilience performance and program status to leadership • Prepare executive reporting and presentations for governance committees • Partner with Risk Management, Compliance, and Internal Audit on resilience-related initiatives • Support assessments, reviews, and regulatory readiness activities • Establish metrics and reporting to demonstrate program effectiveness

🎯 Requirements

• Bachelor's degree in Business, Risk Management, Information Technology, Finance, Operations, or related field • Equivalent combination of education and experience considered • 8-12 years of experience in Operational Resilience, Business Continuity, Enterprise Risk Management, Technology Risk, or Operational Risk • 5+ years leading cross-functional programs or strategic initiatives • Experience working with executive and senior leadership teams • Experience driving change across multiple stakeholder groups • Experience developing governance frameworks, policies, processes, or operating models • Experience implementing or supporting an Operational Resilience program • Financial services, insurance, banking, asset management, or highly regulated industry experience • Experience facilitating enterprise-wide workshops and stakeholder engagement efforts • Experience with process mapping, service mapping, or dependency analysis • Executive presence, stakeholder management, relationship building, consensus building, and influence without authority • Enterprise mindset, problem solving, risk identification, decision facilitation, and prioritization • Program management, organizational change management, governance management, workshop facilitation, and delivery focus • Executive communications, presentation skills, facilitation and negotiation, written communication, storytelling, and change advocacy

🏖️ Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day • Paid volunteer time — 40 hours per calendar year • Annual cash incentives, sales incentives, and/or long-term incentives based on the role and achievement of annual performance objectives

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