Customer Support

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $15 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏥 Healthcare

📣 Marketing

🍽️ Food & Beverage

Healthcare • Marketing • Food & Beverage

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Provide accurate, timely, and efficient customer support with general supervision • Respond to routine and complex inquiries from members, clients, providers, and internal/external business partners by telephone, in person, or via internet/email • Apply line-of-business knowledge of prescriptions, plans, products, services, procedures, e-commerce, internet use, payment processing, eligibility, order/shipping status, and stock availability • Complete required documentation, letters, and forms • Perform quality assurance testing for company software • Research and resolve issues and complaints and determine appropriate resolutions • Solve non-standard customer problems • Educate and influence customers and prospective customers about company products, services, and solutions • Identify customer trends and communicate them to business partners, leaders, and divisions; suggest corrections, changes, or solutions • Escalate situations that may have organization-wide impact • Maintain line-of-business customer service and support-level standards • Stay current on customer service policies, procedures, and product/service information • Depending on line of business, attend benefit fairs, open enrollment meetings, and client meetings • Depending on line of business, support Sales Representatives with customer-order inquiries or serve as their first point of contact • Depending on line of business, process claims based on business needs and workflow fluctuations

🎯 Requirements

• One to two years of customer service experience handling moderate to complex customer inquiries • Experience in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries • Available to work any shift, including weekends, holidays, and/or overnight • Demonstrated internet knowledge and understanding of basic internet browser settings • Ability to work with multiple software programs simultaneously • Working knowledge of MS Office package • Effective verbal communication skills • Effective written communication skills • Excellent interpersonal and rapport-building skills • Ability to ask appropriate and relevant questions to identify customer needs • Proven problem-solving, negotiation, and decision-making skills • Ability to use discretion and judgment in applying customer/call handling guidelines • Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment • Credit check required if the position acts as a third-party administrator for processing payments • Windows 10 • Intel® Core™ i5-7500 CPU or equivalent provided equipment • 16GB DDR4 memory provided equipment • 256GB solid-state hard drive provided equipment • Wired connection to router/modem required; router/modem not provided • Minimum download speed of 50 Mbps per user on home network • Minimum upload speed of 10 Mbps per user on home network • Loaded latency below 150 ms • High engagement in virtual environments, including maintaining camera presence during meetings

🏖️ Benefits

• Company-provided OS, CPU, memory, hard drive, and wired headset • Eligible bonuses and commissions may be included in the compensation package • Remote work arrangement • Occasional overnight travel opportunities/requirements depending on line of business