Customer Support

🕒 October 19

🇺🇸 United States – Remote

💵 $15 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏥 Healthcare

📣 Marketing

🍽️ Food & Beverage

Healthcare • Marketing • Food & Beverage

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Respond to routine and complex customer inquiries from members, clients, providers, and internal/external business partners by telephone, in person, or via internet/email • Apply in-depth knowledge of prescriptions, plans, products, services, procedures, e-commerce, internet use, payment processing, eligibility verification, order/shipping status, and stock availability as applicable to the line of business • Complete necessary documentation, letters, and forms accurately • Perform quality assurance testing for company software • Research and resolve issues and complaints and determine appropriate resolutions • Solve non-standard customer problems and assist with issues that do not fit cookie-cutter solutions • Educate and influence customers and prospective customers on the value and benefits of company products, services, and solutions • Identify customer trends and communicate corrections, changes, solutions, and organization-wide impacts to business partners, leaders, and divisions • Maintain line-of-business customer service and support-level standards • Stay current on changes to customer service policies, procedures, and product/service/solution information • Attend benefit fairs, open enrollment meetings, and client meetings when required; occasional overnight travel may be required • Support Sales Representatives with customer-order inquiries or serve as their first point of contact when required • Process claims based on business needs and workflow fluctuations when required

🎯 Requirements

• One to two years of customer service experience handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries • Available to work any shift, including weekends, holidays, and/or overnight • Demonstrated internet knowledge and understanding of basic internet browser settings • Demonstrated ability to work with multiple software programs simultaneously • Working knowledge of MS Office package • Effective verbal communication skills to prioritize multiple tasks and handle incoming calls and inquiries • Effective written communication skills to document customer situations and prepare letters • Excellent interpersonal and rapport-building skills • Ability to ask appropriate and relevant questions to identify customer needs • Proven problem-solving, negotiation, and decision-making skills • Ability to use discretion and judgment in applying customer/call handling guidelines • Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment • If the position acts as a third-party administrator for processing payments, candidates are subject to a credit check • Must meet remote-work equipment and connectivity requirements: Windows 10, Intel Core i5-7500 CPU, 16GB RAM, 256GB SSD, wired headset, wired router/modem connection, 50 Mbps download, 10 Mbps upload, and loaded latency below 150 ms • Must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings

🏖️ Benefits

• OS (Windows 10), CPU, 16GB memory, 256GB solid state hard drive, and wired headset provided • Eligible bonuses and commissions may be included as part of the compensation package • VSP Vision benefits are available • Drug-free workplace and pre-employment substance abuse testing

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