Customer Relations Specialist

🔥 1 minute ago

🌵 Arizona, Texas – Remote

🌵 Arizona – Remote 🤠 Texas – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Acumen Fiscal Agent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🏛️ Government

Healthcare • Government

Acumen Fiscal Agent is a long-established fiscal intermediary and fiscal employer agent that supports self-directed home care and Medicaid-funded programs across the United States. Since 1995 it has partnered with participants, families, state and federal programs, managed care organizations, counties, and Veteran programs to manage care funding, process payroll and taxes, prepare W-2s/1099s, handle Electronic Visit Verification (EVV), enroll participants and employees, track spending plans/budgets, and bill funding sources. Acumen specializes in enabling people who choose self-directed care to employ and manage their direct care workers while ensuring compliance with IRS, state and local tax, and Department of Labor requirements.

📋 Description

• Standardize the quality of outgoing communications and maintain incoming and outgoing calls according to company, Medicaid, state, and contract guidelines • Provide customer service to clients, coworkers, and visitors by phone and in person • Analyze, track, research, and resolve customer inquiries • Process incoming and outbound paperwork and electronic communications through accurate manual data entry • Register potential and existing customers in multiple databases • Receive, research, sort, file, and retrieve confidential and time-sensitive documents • Update and maintain files and records and maintain a complex filing system • Process paperwork and communications according to Acumen, Medicaid, state, and program guidelines • Prioritize work independently using deadlines, urgency, and a calendar of timelines • Retrieve and return calls; escalate issues to the appropriate Supervisor • Review and process emails and escalate when needed • Follow and document processes and identify opportunities for process improvements • Achieve call quotas and perform other assigned duties • Occasionally work late or on weekends as needed to meet deadlines or high-volume demands • Support the company’s compliant cybersecurity posture by following policies, procedures, standards, and guidelines

🎯 Requirements

• High School Diploma or equivalent • Some college courses or degree preferred • At least 2 years of experience in Customer Service • Proficient with 10-key by touch • Ability to work well with numbers • Valid Driver’s License and able to lift and transport mail to post office daily • Advanced computer skills, including email, document attachments, Word, Excel, PowerPoint, and Adobe Acrobat • Ability to effectively and respectfully respond to internal and external customers • Excellent organizational skills and attention to detail • Data Entry background with a high degree of accuracy • High standard of integrity and sound business ethics • Able to work independently and as part of a team • Able to multi-task and meet assigned deadlines in a rapidly changing environment • Able to recognize problems and escalate them appropriately • Minimum typing speed of 45 wpm • Ability to handle conflict, difficult customers, and de-escalate situations • Ability to work under stressful conditions and manage multiple assignments with deadlines

🏖️ Benefits

• Company-sponsored medical, dental, and vision insurance for eligible employees and dependents • Access to additional voluntary benefits • 401(k) plan after 90 days of continuous employment • Wellness initiatives • Employee Assistance Program (EAP) • Accrued Paid Time Off (PTO) • Paid Sick Time (PST) • 14 paid federal holidays plus employee birthday, totaling 15 paid holidays annually