Customer Service Representative II – Seasonal

🔥 4 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $500k Seed Round - SupportNinja on 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.

📋 Description

• Respond to customer inquiries through up to two communication channels, including phone, email, or chat • Provide detailed information regarding products, services, policies, and procedures • Resolve moderately complex customer issues and service requests in a timely and professional manner • Follow up with customers as necessary to ensure satisfactory issue resolution • Accurately document customer interactions, resolutions, and account updates within company systems and CRM platforms • Manage escalated customer concerns and coordinate resolution with appropriate internal teams when necessary • Maintain professionalism and composure while handling challenging customer interactions and high-volume workloads • Research customer issues and identify appropriate solutions using available resources and knowledge bases • Collaborate with cross-functional teams to resolve customer inquiries and improve service delivery • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

🎯 Requirements

• Minimum of two (2) years of customer service experience, preferably within a call center, contact center, or customer support environment • Strong verbal and written communication skills • Experience handling escalated or complex customer inquiries and service issues • Proficiency with computers, business applications, and customer support platforms • Experience using CRM systems and customer interaction tools • Strong problem-solving and critical-thinking abilities • Ability to manage multiple priorities in a fast-paced environment • Strong attention to detail and accuracy in documentation • Customer-focused mindset with a professional and empathetic approach to service delivery • Ability to work independently and collaboratively within a team environment • Adaptability and willingness to learn new products, systems, and processes • Demonstrated ability to meet performance, quality, and productivity expectations • Prior support experience, chat experience, strong grammar/communication skills, basic computer/technical proficiency, basic troubleshooting ability, ability to work under pressure, empathy, and de-escalation skills

🏖️ Benefits

• Company-provided equipment • Project completion bonus: $1,500 • Remote/WAH work setup