Customer Support Representative – Seasonal

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Provide exceptional customer service through chat, email, and phone support • Respond to inquiries about orders, deliveries, refunds, returns, billing concerns, and accounts • Investigate and resolve shipping delays, missing packages, damaged orders, and incorrect deliveries • Communicate professionally, empathetically, and in a solution-oriented manner • Handle multiple customer interactions while maintaining quality and accuracy • Document customer interactions and resolutions in internal systems • Collaborate with internal teams and external partners to resolve concerns • Monitor open cases and follow up until resolution • Meet productivity, quality, customer satisfaction, and service-level expectations • Handle sensitive or escalated customer concerns using sound judgment • Maintain knowledge of products, policies, systems, and procedures • Adapt to changing business needs, seasonal volume increases, and process updates

🎯 Requirements

• Above-average written communication skills with strong grammar, spelling, and attention to detail • Strong live chat, email, and customer support experience • Ability to understand customer concerns and provide appropriate solutions • Ability to communicate with empathy and professionalism • Ability to maintain courtesy, confidence, and composure when handling customer concerns • Demonstrated success in resolving sensitive issues and de-escalating challenging situations • Strong problem-solving and critical-thinking skills • Ability to multitask effectively in a fast-paced environment • Comfortable navigating multiple systems and applications simultaneously • Strong customer-focused mindset • Ability to work independently in a remote environment • Flexibility to work weekends, holidays, and/or midday to evening schedules as business needs require • Previous experience in e-commerce, order management, customer support, chat support, or contact center environments is highly preferred • Extensive experience handling live chat and email support, with comfort providing phone support, highly considered

🏖️ Benefits

• Fully remote work-from-home position • Work-from-Home PLUS model • Opportunities for growth • Positive, encouraging, and performance-driven culture • Established organization with an exceptional team • Ability to build rewarding, long-term careers