Customer Support Representative – Seasonal

🔥 47 minutes ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Assist customers with questions and concerns related to orders, deliveries, shipping, cancellations, refunds, billing inquiries, and product-related issues • Provide exceptional customer service through chat, email, and phone support • Respond to inquiries regarding orders, deliveries, refunds, returns, billing concerns, and account-related issues • Investigate and resolve shipping delays, missing packages, damaged orders, and incorrect deliveries • Communicate professionally, empathetically, and in a solution-oriented manner • Handle multiple customer interactions simultaneously while maintaining quality and accuracy • Document customer interactions and resolutions in internal systems • Collaborate with internal teams and external partners to resolve customer concerns • Monitor open cases and ensure timely follow-up until resolution • Meet productivity, quality, customer satisfaction, and service-level expectations • Exercise sound judgment with sensitive or escalated customer concerns • Maintain knowledge of company products, policies, systems, and procedures • Adapt to changing business needs, seasonal volume increases, and process updates

🎯 Requirements

• Above-average written communication skills with strong grammar, spelling, and attention to detail • Strong live chat, email, and customer support experience • Ability to understand customer concerns and provide appropriate solutions • Ability to communicate with empathy and professionalism • Ability to maintain courtesy, confidence, and composure when handling customer concerns • Demonstrated success in resolving sensitive issues and de-escalating challenging situations • Strong problem-solving and critical-thinking skills • Ability to multitask effectively in a fast-paced environment • Comfortable navigating multiple systems and applications simultaneously • Strong customer-focused mindset • Ability to work independently in a remote environment • Flexibility to work weekends, holidays, and/or midday to evening schedules as business needs require • Previous experience in e-commerce, order management, customer support, chat support, or contact center environments highly preferred • Extensive live chat and email support experience, with comfort providing phone support, highly considered

🏖️ Benefits

• Fully remote work-from-home position • Work-from-Home PLUS model • Exceptional team and opportunities for growth • Positive, encouraging, and performance-driven culture • Flexible work arrangement from home