Sales Support Specialist

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏥 Healthcare

📣 Marketing

🍽️ Food & Beverage

Healthcare • Marketing • Food & Beverage

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Proactively support servicing and account administration for clients, partners, brokers, and consultants • Support administrative sales activities for qualifying and quoting prospects, installing new clients, changing existing clients, processing renewals, and open enrollment • Build and maintain internal relationships with account managers, sales personnel, and business partners • Support client development plans and assigned strategic projects • Coordinate client requirements with business partners to support plan design and meet client expectations • Support new-client implementation and intake requests within specified time frames • Verify, document, and coordinate client administrative requirements within approved processes and procedures • Maintain working knowledge of existing and new products and services • Use the sales automation system to maintain current client and prospect records and data • Identify problematic issues, offer approved alternatives, and escalate for custom solutions • Coordinate with departments and account teams to resolve client issues and maintain satisfaction • Prepare collateral and conduct open enrollment presentations for sales teams, clients, and client members • Ensure complete and accurate client, broker, and prospect records across systems

🎯 Requirements

• Two years of customer service or client service experience • Ability to quickly learn the company’s products, service offerings, and internal systems • Ability to manage multiple concurrent account implementations and business issues • Understanding of business objectives and the business environment • Ability to work within an agile environment and adapt quickly to change • Excellent interpersonal, written, and verbal communication skills • Excellent organizational skills for setting work priorities and managing a high volume of information and requests • Proficient with MS Office, word processing, and spreadsheet applications, including building files, writing formulas, combining columns, copying, and merging data/files • For remote roles, high engagement in virtual environments, including maintaining camera presence during meetings • Must comply with VSP Vision Information Security and Privacy Policies when accessing sensitive personal information

🏖️ Benefits

• Eligible bonuses and commissions • VSP Vision benefits • Drug-free workplace • Pre-employment substance abuse testing