Workforce Planning & Attendance Coordinator

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏥 Healthcare

📣 Marketing

🍽️ Food & Beverage

Healthcare • Marketing • Food & Beverage

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Monitor workforce management and timekeeping systems for accuracy • Schedule agents based on business needs and partner with management on schedule adjustments • Maintain schedule adherence records and assess workforce data and trends • Enter exceptions in the workforce planning system and assess trends • Audit timecard entries and align them with workforce planning exceptions • Partner with leadership on timekeeping issues, accommodation tracking, occurrence tracking, and time management irregularities • Identify and communicate shrink trends and scheduling or adherence misalignment • Resolve WFM mailbox requests and identify process improvement opportunities • Allocate vacations for the workforce and make vacation allotment decisions • Create, load, and update shifts and schedules in the workforce planning system • Optimize schedule breaks and lunches to support business needs • Audit and escalate schedule impacts to WFM leadership and analyst teams • Act as first-line support across multiple Customer Service Systems

🎯 Requirements

• Two to four years of general call center experience • General knowledge of telephone, database, and intranet systems • Proficient with word processing and spreadsheet applications • Strong communication and interpersonal skills • General knowledge of workforce management principles and procedures • Efficient user of Microsoft Office Outlook, Excel, and Word • Experience working in a shared services environment • Demonstrated flexibility to work in a fast-paced environment • Strong critical thinking, problem identification, and problem-solving skills • For remote roles, maintain a high level of engagement in virtual environments, including camera presence during meetings • Must comply with Information Security and Privacy Policies when accessing sensitive personal information • Pre-employment substance abuse testing applies

🏖️ Benefits

• Eligible bonuses and commissions may be included in the compensation package • VSP Vision benefits are available (specific benefits not detailed)