Salesforce Business Analyst – IRS MBI, Public Trust Clearance

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VXForward

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🤝 B2B

🔒 Cybersecurity

Consulting • B2B • Cybersecurity

VXForward is a leading information technology solutions and services provider that helps clients create business value through enterprise software development, business process management, business intelligence, database administration, DevOps, middleware support, cybersecurity, and operations & maintenance. The company delivers consulting, implementation, and support services across diverse industry verticals using tools such as Pega, Appian, TIBCO, IBM, Oracle, and Microsoft, and emphasizes risk-based cybersecurity, program/project management, and legacy-mainframe and cloud-enabled operations.

📋 Description

• Facilitate workshops with IRS stakeholders to identify and prioritize business processes suitable for automation via Agentforce • Document detailed user stories, acceptance criteria, and Agent Instructions/prompts to align AI behaviors with IRS policies • Create as-is and to-be process flows, identifying opportunities for AI agents to reduce manual touchpoints and improve data accuracy • Define testing strategies for AI grounding and accuracy • Participate in User Acceptance Testing to ensure agents avoid hallucinations and follow security constraints • Develop training materials and documentation to help IRS personnel work alongside autonomous digital assistants

🎯 Requirements

• Must hold an active IRS MBI or Public Trust clearance • 4+ years as a Salesforce Business Analyst • At least 1 year focused on AI-driven solutions or automated workflows • Practical experience defining Topics and Actions within the Agentforce framework • Required Salesforce Certified Business Analyst certification • Required Salesforce Certified Agentforce Specialist certification • Strong understanding of Salesforce Data Cloud • Expertise in Salesforce Flow • Proficiency in Jira, Confluence, and Lucidchart • Ability to explain complex AI concepts, including grounding and LLM reasoning, to non-technical federal leadership

🏖️ Benefits

• Exciting Projects, Meaningful Impact • Continuous Learning and Growth • State-of-the-Art Technologies • Collaborative Team Environment • Make a Real Difference • Work-Life Balance