Clinical Intake Specialist

🔥 0 minutes ago

🌵 Arizona, California, +9 more states – Remote

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💵 $28 - $32 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 16%

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🗣️🇪🇸 Spanish Required

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Logo of Vynca

Vynca

51 - 200 employees

Founded 2014

💼 Consulting

⚕️ Healthcare Insurance

🏥 Healthcare

Consulting • Healthcare Insurance • Healthcare

Vynca is dedicated to helping patients with serious illnesses, such as cancer and heart failure, by providing expert palliative care services. Their comprehensive approach includes clinical care, social support, mental health counseling, and advance care planning, ensuring that patients receive compassionate, coordinated assistance at home or remotely. Vynca's mission is to enhance the quality of life for patients by managing symptoms, providing emotional support, and facilitating open discussions about healthcare goals and preferences.

📋 Description

• Conduct outreach to newly referred clients and log activity in VyncaOS • Conduct 8–12 intake visits daily, ensuring efficient and accurate assessments • Assist clients with initial intake visits, including psychosocial assessments and care plans with goals of care • Review medical charts and document client medical needs and suggested interventions • Communicate critical information and client preferences to the care team for personalized care planning • Utilize evidence-based practices including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care • Attend weekly Team Operations Meetings • Maintain an organized schedule to optimize client intake and engagement • Perform proactive outreach to no-shows or previously uncontacted clients when unscheduled • Remain available for warm transfers from field teams and provide same-day responses • Meet key performance metrics in a fast-paced environment

🎯 Requirements

• Active, unrestricted California Licensed Vocational Nurse (LVN) license, or Bachelor’s degree in a related field, or Medical Assistant certificate issued by a recognized group (AAH, AAMA, AMT, NCCT, or NHA) • Minimum of 2 years of previous intake or admissions experience in a high call volume environment • Experience working with complex care clients and ECM Populations of Focus • Experience with Health Gorilla or Health Record Systems • Strong oral and written communication skills • Positive interpersonal skills with a collaborative attitude • Expert computer skills and proficiency in Google Workspace, MS Office, and internet tools • Ability to work independently and stay highly motivated • Capable of managing multiple tasks and navigating various platforms, adapting and shifting priorities as needed • Bilingual (English/Spanish) highly preferred • Willing and able to work Monday-Friday 8:30am-5pm Pacific Time, with the possibility of evenings and weekends • Applicants must be located in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington • Background check, potentially including a drug test or other health screenings, required prior to employment • Employees in patient, client, or customer-facing roles must be vaccinated against influenza • Must complete identity and work eligibility verification using E-Verify upon hire • Occasional travel may be required • Required physical abilities include regularly sitting, standing, walking, talking, listening, observing, computer work, and use of laptop/video-conferencing technology; occasionally reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less

🏖️ Benefits

• Medical, dental, and vision insurance • Income protection benefits • Flexible PTO • Company holidays • 401k • Access to other wellness benefits • Mileage reimbursement for field roles according to IRS guidelines

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